Expert Customer Service for Utility provider companies in Czech Republic
Build a 24/7 embedded CX team that acts like an extension of your Czech Republic team.
This strategy call is entirely free, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists strive to drive outstanding results for all of our utility provider partners.
Here's a look at a few key KPIs we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Businesses in Czech Republic trust
Touch Support for Customer Experience
Go Live in 7 Days or Less
Our implementation process are so refined, most clients are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your utility provider customers in Czech Republic and beyond across all time zones, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively within your helpdesk, following your playbooks.
Full Visibility
Access to live dashboards, live quality audits, and analytics your team in Czech Republic can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticketing
- Live Chat
- Inbound Voice
- Social Media Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Focus On
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Schedule a call with a CX outsourcing expert now.
Your strategy calls and quotes are entirely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Utility provider Business?
Touch Support excels with companies that:
- Are scaling rapidly for their in-house team to handle the volume.
- Need round-the-clock support without the headache of staffing three internal shifts.
- Have inconsistent QA scores across agents and agents.
- Want multi-language coverage but find it {hard|difficult} to hire native speakers for each language.
- Want to cut CX costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
