Premium Customer Service for Utility provider companies in Denmark
Get an 24/7 integrated CX team that acts just like an extension of your Denmark office.
The free consultation is completely free of charge, no strings attached.
Our Stats
KEY METRICS WE TRACK
Our CX specialists aim to achieve excellence for each of our utility provider partners.
Here's a look at some key benchmarks we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Businesses in Denmark choose
Touch Support for Customer Experience
Up and Running in 7 Days or Less
We've developed onboarding procedures is so refined, we get most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your utility provider customers in Denmark and beyond 24/7, in their language, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists work natively within your CRM, mastering your SOPs.
Full Visibility
Receive Live reports, real-time quality audits, and analytics your team in Denmark can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email + Ticket Management
- Live Chat
- Voice
- Social Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your CX?
Book a meeting with a CX outsourcing expert now.
Your free audit, consultation, & implementation plans are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for businesses in Denmark that:
- Are expanding too fast for their internal team to keep up.
- Want round-the-clock support without hiring for 3 shifts.
- Struggle with inconsistent quality between agents and agents.
- Want multilingual coverage but can't hire natively in-house.
- Need to reduce CX overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
