Expert Customer Support for Utility provider companies in Greece
Deploy an 24/7 integrated CX workforce which acts just like a part of your Greece office.
The initial audit is completely free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to achieve real-world success for each of our utility provider clients in Greece and beyond.
Here are some key metrics we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Companies in Greece trust
Touch Support for Customer Experience
Up and Running in Under a Week
We've got onboarding procedures is so streamlined, most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your utility provider clients in Greece and beyond across all time zones, in the language they speak, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate natively within your helpdesk, following your brand voice.
No Secrets, Just Results
Access to transparent reports, real-time quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support & Ticket Management
- Live Chat
- Inbound Voice
- Community Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Reporting We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Greece?
Schedule a consultation with a CX outsourcing expert today.
Your audits, consultations, and implementation plans are completely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is the perfect fit for utility provider companies who:
- Are scaling too fast for their internal team to keep up.
- Want 24/7 support without staffing 3 shifts.
- Are seeing uneven quality between support interactions or agents.
- Want multilingual coverage but find it {hard|difficult} to hire native agents for each language.
- Need to lower CX spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
