Expert Customer Service for Utility provider companies in Hungary
Deploy a 24/7 embedded CX workforce which acts like an extension of your Hungary team.
Your initial audit is completely free, no strings attached.
Our Stats
DATA THAT DRIVES US
Our CX specialists work hard to drive real-world success for all of our utility provider partners in Hungary and beyond.
Here are a few key metrics we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Businesses in Hungary choose
Touch Support for CX Outsourcing
Live in Under a Week
We've got implementation process is so tight, most clients go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your utility provider customers in Hungary and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team embed natively within your CRM, using your SOPs.
Complete Transparency
Access to live dashboards, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support & Ticketing
- Proactive Chat
- Inbound Voice
- Social Media Monitoring
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Metrics We Measure
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your customer support?
Schedule a call with a utility provider support specialist now.
Your strategy calls and quotes are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for businesses in Hungary that:
- Are scaling too fast for their in-house team to keep up.
- Require always-on support without staffing 3 shifts.
- Have inconsistent QA scores across tickets or agents.
- Require multilingual coverage but don't want to hire native agents in-house.
- Need to reduce CX overhead while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
