Expert Customer Support for Utility provider companies in Ireland
Get a 24/7 integrated CX team that operates just like a part of your Ireland team.
Your initial audit is completely free.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists strive to drive outstanding results for each of our utility provider clients.
Here are a few key metrics we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Businesses in Ireland choose
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've developed onboarding SOPs is so tight, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your utility provider customers in Ireland and beyond across all time zones, in their language, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively within your CRM, using your playbooks.
Full Visibility
Receive Live reports, real-time quality audits, and analytics your team in Ireland can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email Support + Ticket Management
- Chat Support
- Voice
- Social Media Monitoring
Tools We Use
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Key Metrics We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Request a consultation with one of our CX experts now.
Your audits, consultations, and quotes are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for utility provider businesses that:
- Are growing too fast for their internal team to handle the volume.
- Require round-the-clock support without the cost of staffing 3 shifts.
- Are seeing uneven QA scores across tickets and channels.
- Want multi-language coverage but can't hire natively in-house.
- Need to control customer service spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
