Premium Customer Support for Utility provider companies in Italy
Deploy a 24/7 integrated CX workforce which operates like a part of your Italy team.
Your audit and consultation are totally free of charge, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists aim to drive real-world success for each of our utility provider partners in Italy and beyond.
Here are a few key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Companies in Italy choose
Touch Support for CX
Live in Under a Week
Our onboarding SOPs are so tight, we get most clients are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your utility provider clients in Italy and beyond 24/7, in the language they speak, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents embed directly inside your helpdesk, mastering your brand voice.
Full Visibility
Get Transparent reports, live quality audits, and reporting your team in Italy can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Voice
- Social Monitoring
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Measure
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Book a call with a CX outsourcing expert now.
Our free audit, consultation, & implementation plans are totally at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Utility provider Business?
Touch Support is the perfect fit for companies that:
- Are expanding rapidly for their internal team to keep up.
- Need round-the-clock support without staffing three separate shifts.
- Struggle with variable QA scores across agents and agents.
- Require multilingual coverage but cannot hire natively in-house.
- Need to control support costs while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
