Top-Rated Customer Service for Utility provider companies in Latvia
Build an 24/7 embedded CX workforce that operates like a part of your Latvia office.
The strategy call is totally free of charge.
Our Stats
OUR PROVEN RESULTS
Our support teams strive to achieve outstanding results for all of our utility provider partners.
Here's a look at some key metrics we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Companies in Latvia select
Touch Support for Their Customer Support
Live in 7 Days or Less
Our onboarding SOPs is so streamlined, most clients are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Serve your utility provider customers in Latvia and beyond across all time zones, in the language they speak, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed directly inside your CRM, following your brand standards.
No Secrets, Just Results
Receive Live reports, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email & Ticket Management
- Proactive Chat
- Phone Support
- Community Monitoring
Systems We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Improve
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a call with a utility provider support specialist now.
Your audits, consultations, and implementation plans are totally free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for businesses in Latvia who:
- Are growing too fast for their in-house team to handle the volume.
- Need round-the-clock support without managing three separate shifts.
- Struggle with uneven quality between tickets and agents.
- Need multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Want to cut CX overhead without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
