Top-Rated Customer Service for Utility provider companies in New Hampshire
Build a 24/7 integrated CX team that acts just like an extension of your New Hampshire office.
This initial audit is completely at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our support teams work hard to deliver excellence for each of our utility provider partners in New Hampshire and beyond.
Here are a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Businesses in New Hampshire select
Touch Support for CX
Up and Running within 7 Days
We've developed implementation playbook is so streamlined, most partners are fully operational in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your utility provider customers in New Hampshire and beyond across all time zones, in their language, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our team operate natively inside your CRM, following your SOPs.
You See What We See
Get Transparent dashboards, real-time quality audits, and analytics your team in New Hampshire can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticketing
- Live Chat
- Inbound Voice
- Social Media Support
Our Helpdesk Platforms
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Reporting We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Schedule a meeting with a utility provider support specialist today.
Your audits, consultations, and quotes are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for businesses in New Hampshire that:
- Are scaling rapidly for their internal team to handle the volume.
- Want round-the-clock support without staffing three separate shifts.
- Struggle with variable quality between tickets and channels.
- Require multilingual coverage but don't want to hire native speakers for each language.
- Need to cut customer service costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
