Premium Customer Support for Utility provider companies in New Jersey
Build a 24/7 embedded CX team which operates like a part of your New Jersey office.
Your free consultation is totally free of charge.
Our Stats
KEY METRICS WE LOVE
Our dedicated CX specialists strive to achieve outstanding results for each of our utility provider partners in New Jersey and beyond.
Here are some key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Companies in New Jersey trust
Touch Support for CX
Live within 7 Days
We've got onboarding SOPs are so refined, most clients go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your utility provider clients in New Jersey and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our agents work natively within your CRM, using your playbooks.
Complete Transparency
Receive Live reports, live QA scores, and analytics your team in New Jersey can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Voice
- Community Support
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Key Metrics We Focus On
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Schedule a meeting with a utility provider support specialist today.
Your audits, consultations, and quotes are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for businesses in New Jersey who:
- Are scaling rapidly for their internal team to keep up.
- Need 24/7 support without the headache of staffing 3 shifts.
- Have inconsistent quality across support interactions and channels.
- Want multi-language coverage but can't hire native agents in-house.
- Need to reduce customer service overhead while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
