Expert Customer Service for Utility provider companies in New Mexico
Get an 24/7 integrated CX team that operates like a part of your New Mexico office.
This audit & consultation are entirely at no cost, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our CX specialists work hard to drive outstanding results for each of our utility provider clients in New Mexico and beyond.
Here's a look at some key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Companies in New Mexico select
Touch Support for Customer Experience
Live within 7 Days
Our onboarding procedures is so streamlined, we get most clients are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your utility provider customers in New Mexico and beyond across all time zones, in their language, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work natively inside your CRM, following your macros.
Complete Transparency
Access to transparent dashboards, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticketing
- Proactive Chat
- Phone Support
- Social Support
Platforms We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in New Mexico?
Book a meeting with one of our CX experts now.
Our strategy calls and implementation plans are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with utility provider companies that:
- Are expanding rapidly for their internal team to keep up.
- Need round-the-clock support without the headache of staffing 3 shifts.
- Struggle with uneven quality between support interactions and channels.
- Want multilingual coverage but don't want to hire native speakers in-house.
- Want to reduce CX costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
