Top-Rated Customer Support for Utility provider companies in Spain
Build a 24/7 embedded CX team that feels like an extension of your Spain team.
Your strategy call is totally at no cost, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our dedicated customer support experts aim to drive excellence for all of our utility provider clients.
Here are a few key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Companies in Spain prefer
Touch Support for CX Outsourcing
Up and Running in Under a Week
We've developed implementation process are so tight, we get most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your utility provider customers in Spain and beyond across all time zones, in the language they speak, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our agents work natively within your helpdesk, following your macros.
Complete Transparency
Get Transparent reports, real-time quality audits, and reporting your team in Spain can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email Support + Ticket Management
- Chat Support
- Voice
- Community Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Metrics We Improve
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your customer support?
Request a call with a utility provider support specialist today.
Your free audit, consultation, & implementation plans are completely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is built for companies who:
- Are growing rapidly for their internal team to keep up.
- Need 24/7 support without the headache of staffing three internal shifts.
- Struggle with uneven quality between agents and agents.
- Want multilingual coverage but cannot hire natively in-house.
- Need to reduce support spending without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
