Expert Customer Support for Utility provider companies in Sweden
Build an 24/7 embedded CX team that feels just like an extension of your Sweden team.
The audit & consultation are completely at no cost.
Our Stats
KEY METRICS WE LOVE
Our CX specialists strive to achieve real-world success for all of our utility provider partners.
Here are some key benchmarks we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Businesses in Sweden select
Touch Support for Customer Experience
Go Live within 7 Days
Our onboarding procedures are so tight, most partners are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Serve your utility provider clients in Sweden and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work natively inside your helpdesk, following your macros.
No Secrets, Just Results
Access to transparent reports, real-time quality audits, and analytics your team in Sweden can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticketing
- Chat Support
- Voice
- Social Media Monitoring
Systems We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Data We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your customer support?
Book a consultation with one of our CX experts today.
Your audits, consultations, and implementation plans are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with companies that:
- Are scaling too fast for their in-house team to handle the volume.
- Require always-on support without hiring for 3 shifts.
- Are seeing inconsistent QA scores across tickets and channels.
- Want multi-language coverage but can't hire native agents for each language.
- Need to cut support costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
