Outsource Your IT Helpdesk for E-commerce Businesses Without Sacrificing Control
Deploy a truly embedded 24/7 IT support resource,
trained in your tools and fully operational in 7 days or less.
Your initial consultation are completely gratis, no obligation.
Our Stats
Proven IT Metrics That Matter
We stand by the metrics we consistently achieve for our IT clients,
and we're positive we can do just as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Trust
Touch Support for IT Support
24/7/365 Support
Our engineers offer 24/7 system monitoring, helpdesk triage, and critical escalation.
Proficient In Your Setup
We support AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, and many more. We master your entire tech stack.
Embedded Engineers, Not External Vendors
Our IT specialists work natively inside your tools and ticketing systems, from Jira to Freshworks or your custom e-commerce portal.
T1 Helpdesk to SysAdmin
If you need Tier 1 ticket resolution or advanced systems administrator support, we've built the resources to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
Outsourced IT Helpdesk
- Tier 1 and 2 support resolution
- Off-site support for end-users and software
- Chat, email, and ticket-based support
- Available 24/7 or just overnight
24/7 Monitoring and Ops
- 24/7 system and uptime monitoring
- Immediate alerts and incident response
- Software patch and update scheduling
- SLA-based outage response
Your Technology Support
- Windows, Linux, & Azure
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- We work in your existing tools, zero new software needed
- Perfect for SaaS, MSPs, and Service Providers
Let's Talk
Ready to scale IT operations?
We can help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal IT staff.
Your free audit, consultation, & implementation plans are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our IT support.
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Which platforms do you support?
We have experts in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, Drupal, & many standard enterprise, web hosting, and e-commerce stacks.
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Do you just do T1 helpdesk?
No. We have Tier 1 and Tier 2 agents, as well as sysadmins and OOH engineers based on your requirements.
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Is the service available 24/7?
That's up to you. You can choose complete 24/7 coverage, or only after-hours support (evenings, weekends, & holidays).
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How fast can we get started?
We can We can be fully onboard and go live in less than a week, including all knowledge transfer, systems setup, and final testing.
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Will you take over for our existing team?
No, that's not the goal extend your existing team. Our specialists become a embedded extension of your current operations structure (although for very small companies in austin, we can act as your IT department entirely).
Is Touch Support IT a Good Fit?
Touch Support IT is the perfect solution when:
- You're looking for 24/7 IT coverage without staffing 3 shifts.
- You're managing high-availability environments (e.g. Linux, AWS, HIPAA servers).
- Your in-house engineers is bogged down with Tier 1 helpdesk tickets.
- You require a team who knows Plesk, WHMCS, cPanel, and other common e-commerce platforms.
- You support multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
