Outsource Your IT Helpdesk for E-commerce Businesses Without Sacrificing Quality
Launch a fully integrated 24/7 IT support team,
trained in your systems & fully operational in 7 days or less.
The initial consultation are totally gratis, no obligation.
Our Stats
Proven IT Metrics That Matter
We're proud of the results we have been able to achieve for our IT customers,
and we're certain we can do exactly as well for your company in Boston.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why E-commerce Companies Select
Touch Support for IT
24/7/365 Support
Our IT experts deliver around-the-clock system monitoring, helpdesk triage, and infrastructure escalations.
Proficient In Your Setup
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, plus dozens more. Your exact systems, our trained specialists.
A True Partner, Not Another Vendor
Our engineers work natively inside your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, even your own e-commerce portal.
Helpdesk + SysAdmin Coverage
If you require basic ticket resolution or advanced sysadmin support, we've built the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your E-commerce Team
Outsourced IT Helpdesk
- Tier 1 and 2 support triage
- Remote support for devices and software
- Email, chat, & ticketing assistance
- Full 24/7/365 coverage or as after-hours support
24/7 Monitoring and Maintenance
- Constant system & uptime monitoring
- Immediate alerting and incident handling
- Software patch and update deployment
- SLA-based issue resolution
Your Technology Support
- Windows, Linux, and Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We use your existing tools, zero new software required
- Perfect for Hosting, & IT companies in Boston
Let's Talk
Want better IT help in Boston?
Let us help you resolve tickets faster, & reduce downtime, and scale your IT support without having to expand your internal IT staff.
Your strategy calls and quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
What you need to know about our IT support.
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What technologies do you cover?
We support Windows, Linux, AWS, cPanel, Plesk, Office 365, and Drupal, and many standard enterprise, hosting, and e-commerce stacks.
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Is this only Tier 1 support?
No. We provide T1 & T2 agents, as well as system administrators and overnight engineers based on your needs.
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Is the service offered 24/7?
Yes. You can select complete 24/7 coverage, or only after-hours support (like nights, weekends, and holidays).
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How quickly can we go live?
We can We can be fully onboard and go live in about 7 days, which covers training, access mapping, and test cases.
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Will you replace our internal team?
No, that's not the goal embed with your existing team. Our engineers become a scalable extension of your existing operations team (although for very small organizations in boston, we can act as your IT team if needed).
Who Is Our IT Service For?
Touch Support IT is the perfect solution when:
- You're looking for full 24/7/365 IT coverage without managing three internal shifts.
- You manage high-availability environments (e.g. Linux, AWS, HIPAA/compliant servers).
- Your in-house team are bogged down with Tier 1 user tickets.
- You need someone who knows cPanel, Plesk, WHMCS, and other common e-commerce stacks.
- Your clients are spread across several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
