Outsource Your IT Helpdesk in Slovakia While Maintaining Reliability
Get a truly integrated 24/7 IT support resource,
that's proficient in your tech stack and ready in under a week.
This initial consultation is totally gratis, no obligation.
Our Stats
Proven IT Metrics You Can Count On
We stand by the metrics we have been able to achieve for our IT clients,
and we're certain we can do the same for your company in Slovakia.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Online marketplace Companies Select
Touch Support for IT Outsourcing
Around-the-Clock Support
Our IT experts offer 24/7 system monitoring, helpdesk triage, and critical escalations.
Experts in Your Tech Stack
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
A True Partner, Not Just Vendor
Our support teams work directly in your ticketing systems and tools, from Jira to Freshworks or your internal CRM.
Complete Tier 1 - Tier 3 Support
If you require Tier 1 helpdesk support or deeper systems administrator assistance, we've got the team to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Services
Your IT Helpdesk
- Tier 1 and 2 support triage
- Remote support for end-users and applications
- Chat, email, and ticketing assistance
- Available 24/7 or as overflow coverage
24/7 System and Maintenance
- Round-the-clock system & uptime monitoring
- Immediate alerting and incident management
- Software patch and update deployment
- SLA-based incident resolution
Your Technology Support
- Linux, Windows, & Microsoft 365
- cPanel, Plesk, AWS, WHMCS, Drupal & others
- We work in your current tools, no new software needed
- Ideal for SaaS, MSPs, and Service Providers
Let's Talk
Ready to upgrade your IT support?
Let us help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal IT staff.
Our strategy calls and quotes are totally free, no obligation.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT support.
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Which platforms do you support?
We have specialists in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, and Drupal, and most standard business, web hosting, and SaaS stacks.
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Is this just T1 support?
No. We provide T1 & T2 agents, and system administrators and OOH engineers based on your needs.
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Is the service available 24/7?
Yes. You can choose full 24/7/365 coverage, or just out-of-hours support (evenings, weekends, & holidays).
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How fast can we go live?
Our typical launch process is fast. We can fully onboarded and go live in about 7 days, including training, access mapping, and final testing.
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Do you take over for our existing IT team?
No, that's not the goal extend your existing team. Our engineers become a remote layer of your current ops structure (although for very small organizations in slovakia, we can replace your IT team if needed).
Who Is This For?
Touch Support IT is an ideal choice if:
- You're looking for full 24/7/365 IT coverage without the headache of 3 shifts.
- You're running complex environments (e.g. Linux, AWS, HIPAA/compliant stacks).
- Your in-house IT team is bogged down with Tier 1 helpdesk tickets.
- You need someone who knows Plesk, WHMCS, cPanel, and other hosting stacks.
- Your customers are spread across different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
