Outsource Your IT Helpdesk for Online marketplace Companies While Maintaining Quality
Get a fully embedded 24/7 IT support resource,
that's trained on your systems and live in 7 days or less.
This initial consultation is completely gratis, no commitment required.
Our Stats
Results We're Excited About
We're proud of the metrics we consistently achieve for our IT customers,
and we're positive we can do just as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Choose
Touch Support for Their Helpdesk
Around-the-Clock Support
Our engineers offer 24/7 system monitoring, IT ticket triage, and urgent escalations.
Proficient In Your Setup
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
Embedded Engineers, Not Separate Vendors
Our IT specialists work seamlessly within your tools and ticketing systems, whether it's Zendesk, Jira, Freshworks, even your own CRM.
Complete Tier 1 - Tier 3 Support
Whether you require T1 ticket resolution or deeper systems administrator support, we've got the team to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your Online marketplace Team
End-User Helpdesk Support
- Tier 1/Tier 2 support resolution
- Remote support for devices and applications
- Email, chat, & ticketing support
- Full 24/7/365 coverage or just overnight
Monitoring and Maintenance
- 24/7 system & uptime monitoring
- Instant alerting and incident handling
- Software patch and update deployment
- SLA-based incident resolution
Our Technology Coverage
- Linux, Windows, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & others
- We work in your current tools, no new software needed
- Perfect for SaaS, MSPs, and Service Providers
Let's Talk
Ready to improve IT operations?
Let us help you resolve tickets faster, and reduce downtime, & grow your IT support without expanding your internal team.
Your free audit, consultation, & quotes are entirely free, no commitment required.
FAQ
Frequently Asked Questions
What you need to know about our IT services.
-
Which stacks do you cover?
We support Windows, Linux, AWS, Office 365, cPanel, Plesk, and Drupal, plus many other enterprise, hosting, and online marketplace stacks.
-
Do you only do T1 helpdesk?
No. We provide T1 & T2 agents, as well as sysadmins and overnight engineers based on your scope.
-
Is the service available 24/7?
That's up to you. You're able to select complete 24/7 coverage, or only out-of-hours support (evenings, weekends, & holidays).
-
How fast can we launch?
Our standard onboarding process is fast. We can be fully onboarded and go live in around 7 days, which covers training, access mapping, and test cases.
-
Do you replace our existing team?
Not usually. We typically embed with your existing team. Our engineers become a embedded layer of your current IT structure (although for very small organizations in slovenia, we can replace your IT team entirely).
Who Is This For?
Our IT service is an ideal choice if:
- You require full 24/7/365 IT coverage without the headache of three separate shifts.
- You're managing high-risk environments (e.g. Linux, AWS, PCI servers).
- Your in-house IT team are drowning in Tier 1 user tickets.
- You need a partner who understands cPanel, Plesk, WHMCS, and other common online marketplace stacks.
- You support several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
