Outsource IT Support in Spain While Improving Control
Launch a fully integrated 24/7 IT support resource,
that's proficient in your tools and ready in 7 days or less.
The initial consultation is completely gratis, no commitment required.
Our Stats
Our IT Metrics That Matter
We're proud of the results we have been able to achieve for our online marketplace customers,
and we're positive we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Online marketplace Companies Prefer
Touch Support for Their Helpdesk
Around-the-Clock Support
Our engineers deliver around-the-clock system monitoring, IT ticket triage, and urgent escalations.
Fluent In Your Technology
We have specialists in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We learn your entire environment.
A True Partner, Not Just Vendor
Our IT specialists work seamlessly within your ticketing platforms and tools, like Zendesk, Jira, Freshworks, even your custom CRM.
From Tickets to SysAdmin
If you require Tier 1 helpdesk support or advanced sysadmin support, we've got the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your Online marketplace Business
Your IT Helpdesk
- Tier 1/Tier 2 support triage
- Off-site support for devices and software
- Chat, email, and ticket-based assistance
- Full 24/7/365 coverage or as after-hours support
24/7 System and Ops
- Round-the-clock system & uptime monitoring
- Instant alerts and incident response
- Software patch and update deployment
- Guaranteed incident resolution
Tech Stack Expertise
- Linux, Windows, and Azure
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Perfect for SaaS, and IT Service Providers
Let's Talk
Ready to get started?
Let us help you reduce downtime, resolve tickets faster, & scale your IT support without having to expand your internal staff.
Our free audit, consultation, & quotes are 100% free of charge, no obligation.
FAQ
Frequently Asked Questions
What you need to know about our IT support.
-
What platforms do you cover?
We support Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, and Drupal, and many other business, hosting, and online marketplace stacks.
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Is this only basic helpdesk?
No. We provide T1 & T2 agents, plus sysadmins and overnight engineers based on your requirements.
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Is your service available 24/7?
Yes. You can opt for complete 24/7 coverage, or only after-hours support (like nights, weekends, & holidays).
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How quickly can we go live?
Our typical launch timeline is fast. We can be fully onboard and go live in under 7 days, which covers all knowledge transfer, systems mapping, and final testing.
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Do you take over for our existing team?
Not usually. We typically augment your existing team. Our engineers become a remote extension of your current operations team (although for very small companies in spain, we can act as your IT department entirely).
Is it for you?
Our IT support service is the perfect solution when:
- You're looking for 24/7 IT coverage without the overhead of three separate shifts.
- You manage complex environments (e.g. Linux, AWS, HIPAA/compliant stacks).
- Your in-house team are overwhelmed by Tier 1 user tickets.
- You require experts who is an expert in Plesk, WHMCS, cPanel, and other hosting tools.
- You serve several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
