Build Reliable IT Support for SaaS Businesses While Improving Reliability
Launch a fully embedded 24/7 IT support resource,
who are proficient in your tech stack and live in under a week.
Your free audit is totally free of charge, no commitment required.
Our Stats
Metrics That Show Excellence
We stand by the metrics we have been able to achieve for our IT clients,
and we're confident we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Select
Touch Support for IT
24/7 Real-Time Coverage
Our specialists deliver 24/7 system monitoring, support ticket triage, and urgent escalation.
Fluent In Your Technology
We have experts in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and many more. Your stack, our team.
A True Extension, Not Another Vendor
Our engineers work directly in your ticketing platforms and tools, from Zendesk to ServiceNow even your custom CRM.
Helpdesk + SysAdmin Coverage
Whether you require T1 helpdesk support or deeper sysadmin assistance, we've structured the team to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
Outsourced IT Helpdesk
- T1 & T2 ticket handling
- Off-site support for devices and software
- Email, chat, & ticketing assistance
- Full 24/7/365 coverage or as after-hours coverage
24/7 System and Ops
- 24/7 system and uptime monitoring
- Instant alerts and incident response
- Patch and update management
- SLA-based issue response
Our Technology Coverage
- Windows, Linux, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- We work in your current tools, zero new software needed
- Perfect for SaaS, MSPs, and Service Providers
Let's Talk
Want better IT help in Arizona?
Let us help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal team.
Your audits, consultations, and implementation plans are totally at no cost, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT solutions for SaaS.
-
Which platforms do you work with?
We support Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, Drupal, & many other enterprise, web hosting, and saas stacks.
-
Do you only do Tier 1 helpdesk?
No. We provide Tier 1 and Tier 2 specialists, plus system administrators and after-hours engineers depending on your scope.
-
Is the service available 24/7?
That's up to you. You're able to opt for complete 24/7 coverage, or just after-hours support (evenings, weekends, and holidays).
-
How fast can we get started?
We can We can fully onboard and go live in less than a week, including all training, systems setup, and final testing.
-
Will you take over for our internal IT team?
No, that isn't the goal embed with your team. Our engineers become a remote layer of your existing operations structure (although for very small organizations in arizona, we can replace your IT team if needed).
Is it for you?
Touch Support IT is the perfect solution when:
- You're looking for round-the-clock IT coverage without managing 3 shifts.
- Your saas business runs on complex environments (e.g. AWS, Linux, HIPAA/compliant servers).
- Your internal engineers are overwhelmed by T1 helpdesk tickets.
- You need someone who is an expert in Plesk, WHMCS, cPanel, and other common saas platforms.
- You serve several time zones and need 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
