Get Scalable IT Support in Arkansas Without Losing Control
Get a truly integrated 24/7 IT support squad,
that's proficient in your tech stack & fully operational in about 7 days.
Your audit and consultation is 100% free, no obligation.
Our Stats
Our IT Metrics That Matter
We're extremely proud of the KPIs we consistently achieve for our saas clients,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Arkansas Choose
Touch Support for IT Outsourcing
24/7 Proactive Coverage
Our engineers offer 24/7 system monitoring, helpdesk triage, and critical escalations.
Specialists in Your Systems
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Teams, Not External Vendors
Our support teams work natively inside your tools and ticketing systems, from Zendesk to ServiceNow even your custom CRM.
T1 Helpdesk to SysAdmin
If you require basic ticket resolution or deeper T2/T3 assistance, we've got the talent to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your SaaS Business
User Helpdesk Support
- Tier 1/Tier 2 support resolution
- Remote support for devices and software
- Email, chat, & ticketing assistance
- Full 24/7/365 coverage or just overnight
Proactive Monitoring and Maintenance
- Constant system and uptime monitoring
- Immediate alerts and incident response
- Patch and update deployment
- SLA-based incident response
Our Technology Support
- Linux, Windows, and Microsoft 365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We work in your current tools, no new software required
- Ideal for SaaS, and IT Service Providers
Let's Talk
Ready to scale IT operations?
Let us help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal team.
Our audits, consultations, and quotes are entirely free, no strings attached.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT services.
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What systems do you cover?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, and Drupal, plus most standard business, hosting, and saas stacks.
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Do you just do basic support?
No. We offer T1 & T2 specialists, and system administrators and after-hours engineers based on your needs.
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Is the service offered 24/7?
That's up to you. You can opt for full 24/7/365 coverage, or only after-hours support (like nights, weekends, and holidays).
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How fast can we launch?
We can We can be fully onboard and go live in under 7 days, which covers training, access mapping, and final testing.
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Will you replace our existing team?
No, that's not the goal embed with your team. Our specialists become a scalable extension of your existing operations structure (although for smaller companies in arkansas, we can replace your IT team entirely).
Who Is This For?
Touch Support IT is the perfect solution when:
- You need 24/7 IT coverage without managing three separate shifts.
- You're running complex environments (e.g. AWS, Linux, PCI stacks).
- Your in-house IT team are overwhelmed by basic helpdesk tickets.
- You require a team who understands Plesk, WHMCS, cPanel, and other hosting stacks.
- Your clients are spread across multiple time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
