Build Scalable IT Support for SaaS Businesses While Maintaining Quality
Launch a truly embedded 24/7 IT support team,
who are trained on your tools and ready in 7 days or less.
This audit and consultation is totally gratis, no commitment required.
Our Stats
Metrics That Show Our Quality
We stand by the metrics we have been able to achieve for our IT partners,
and we're certain we can do the exact same for your business in Austria.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Select
Touch Support for IT Support
Always-On IT Support
Our engineers offer 24/7 system monitoring, IT ticket triage, and urgent escalation.
Fluent In Your Technology
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. We master your entire tech stack.
Integrated Teams, Not External Agents
Our support teams work directly in your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your internal saas system.
Helpdesk + Admin Coverage
Whether you require Tier 1 ticket resolution or deeper sysadmin support, we've built the team to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your SaaS Team
Outsourced IT Helpdesk
- T1 & T2 support handling
- Off-site support for end-users and software
- Email, chat, & ticket-based support
- Full 24/7/365 coverage or as overflow coverage
Monitoring & Maintenance
- Constant system and uptime monitoring
- Immediate alerting and incident response
- Software patch and update scheduling
- SLA-based outage resolution
Our Technology Coverage
- Windows, Linux, & Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & others
- Tools you already use, no retraining
- Perfect for Hosting, & IT companies in Austria
Let's Talk
Ready to improve IT operations?
Let us help you resolve tickets faster, & reduce downtime, & grow your IT support without bloating your internal staff.
Your audits, consultations, and implementation plans are entirely at no cost, no strings attached.
FAQ
Your Outsourcing Questions Answered
What you need to know about our IT support.
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Which platforms do you work with?
We have experts in Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, and Drupal, and most standard enterprise, hosting, and saas stacks.
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Do you only do T1 support?
No. We have Tier 1 and Tier 2 specialists, and sysadmins and OOH engineers based on your needs.
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Is your service available 24/7?
That's up to you. You can opt for full 24/7/365 coverage, or only out-of-hours support (evenings, weekends, & holidays).
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How fast can we get started?
We can We can fully onboarded and go live in around 7 days, which covers training, access mapping, and final testing.
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Will you replace our internal IT team?
We almost always extend your team. Our specialists become a remote extension of your current ops team (although for very small companies in austria, we can replace your IT team if needed).
Is Touch Support IT the Right Choice?
Our IT service is a great fit when:
- You need full 24/7/365 IT coverage without the overhead of three separate shifts.
- You run high-risk environments (e.g. Linux, AWS, HIPAA servers).
- Your in-house IT team is overwhelmed by T1 support requests.
- You require a team who understands Plesk, WHMCS, cPanel, and other hosting stacks.
- You support different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
