Outsource IT Support for SaaS Businesses While Improving Quality
Build a truly embedded 24/7 IT support squad,
trained in your tools & ready in 7 days or less.
This initial consultation are 100% free, no obligation.
Our Stats
Metrics That Prove Our Quality
We stand by the metrics we consistently achieve for our IT customers,
and we're positive we can do the exact same for your company in Belgium.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Choose
Touch Support for IT Outsourcing
24/7 Proactive Coverage
Our IT experts deliver constant system monitoring, support ticket triage, and infrastructure escalation.
Fluent In Your Technology
We have specialists in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. Your exact systems, our trained specialists.
Integrated Teams, Not Outsourced Vendors
Our IT specialists work natively inside your ticketing systems and tools, from Jira to Freshworks even your custom CRM.
Helpdesk + Admin Coverage
If you require T1 helpdesk support or deeper systems administrator support, we've structured the team to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Services
Outsourced IT Helpdesk
- T1 & T2 support triage
- Off-site support for end-users and applications
- Email, chat, & ticketing assistance
- Full 24/7/365 coverage or as after-hours support
Monitoring & Maintenance
- Round-the-clock system and uptime monitoring
- Instant alerting and incident response
- Software patch and update scheduling
- SLA-based incident resolution
Tech Stack Coverage
- Linux, Windows, and Azure
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- Tools you currently use, no retraining
- Ideal for Hosting, and IT Service Providers
Let's Talk
Ready to upgrade your IT support?
We help you reduce downtime, resolve tickets faster, and scale your IT support without expanding your internal staff.
Your strategy calls and quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our IT solutions for SaaS.
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Which platforms do you work with?
We have specialists in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, and Drupal, plus many other enterprise, web hosting, and SaaS stacks.
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Is this just Tier 1 support?
No. We offer Tier 1 and Tier 2 specialists, and sysadmins and overnight engineers based on your scope.
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Is your service available 24/7?
That's up to you. You're able to opt for complete 24/7 coverage, or only out-of-hours support (like nights, weekends, and holidays).
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How quickly can we get started?
We can We can be fully onboarded and go live in under 7 days, including all knowledge transfer, access setup, and final testing.
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Do you take over for our internal team?
Not necessarily. We typically extend your existing team. Our specialists become a embedded extension of your current IT team (although for very small organizations in belgium, we can act as your IT team entirely).
Who Is This For?
Touch Support IT is a great fit if:
- You're looking for round-the-clock IT coverage without staffing 3 shifts.
- You're running high-availability environments (e.g. AWS, Linux, HIPAA stacks).
- Your internal IT team are drowning in T1 helpdesk tickets.
- You need experts who knows Plesk, WHMCS, cPanel, and other common saas stacks.
- You support several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
