Get Scalable IT Support in Bulgaria Without Losing Quality
Launch a truly integrated 24/7 IT support resource,
trained in your tech stack & fully operational in under a week.
The discovery call is 100% free, no commitment required.
Our Stats
Our IT Metrics That Matter
We're extremely proud of the KPIs we have been able to achieve for our saas partners,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Trust
Touch Support for IT
Around-the-Clock Monitoring
Our specialists provide around-the-clock system monitoring, support ticket triage, and urgent escalations.
Proficient In Your Setup
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Teams, Not Separate Vendors
Our IT specialists work natively inside your ticketing systems and tools, from Jira to ServiceNow or your internal saas portal.
Helpdesk + SysAdmin Coverage
If you need Tier 1 helpdesk support or deeper systems administrator support, we've built the team to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Services
T1/T2 Helpdesk Support
- Tier 1/Tier 2 ticket handling
- Off-site support for devices and software
- Chat, email, and ticket-based support
- Full 24/7/365 coverage or just after-hours
Monitoring & Maintenance
- 24/7 system and uptime monitoring
- Instant alerting and incident response
- Software patch and update scheduling
- SLA-based outage resolution
Your Technology Coverage
- Linux, Windows, and Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- Tools you already use, no retraining
- Perfect for SaaS, MSPs, and IT teams
Let's Talk
Need more reliable IT support in Bulgaria?
We can help you reduce downtime, resolve tickets faster, and grow your IT support without bloating your internal staff.
Our strategy calls and implementation plans are 100% at no cost, no obligation.
FAQ
Frequently Asked Questions
What you need to know about our IT support.
-
What platforms do you cover?
We have specialists in Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, & many standard business, web hosting, and SaaS stacks.
-
Is this just Tier 1 helpdesk?
No. We provide Tier 1 and Tier 2 specialists, and T3 engineers and after-hours engineers based on your scope.
-
Is your service available 24/7?
Yes. You're able to choose complete 24/7 coverage, or just out-of-hours support (like nights, weekends, and holidays).
-
How quickly can we get started?
Our typical launch process is fast. We can fully onboarded and go live in about 7 days, including all knowledge transfer, systems mapping, and test cases.
-
Do you take over for our existing IT team?
We almost always augment your team. Our engineers become a remote extension of your existing operations structure (although for smaller companies in bulgaria, we can replace your IT department entirely).
Is Touch Support IT a Good Fit?
Touch Support IT is the perfect solution when:
- You want full 24/7/365 IT coverage without the overhead of three internal shifts.
- Your saas business operates on complex environments (e.g. Linux, AWS, PCI stacks).
- Your internal IT team is bogged down with basic helpdesk tickets.
- You need a partner who is an expert in Plesk, WHMCS, cPanel, and other common saas platforms.
- Your clients are in multiple time zones and need 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
