Outsource Your IT Helpdesk for SaaS Companies Without Losing Control
Build a truly integrated 24/7 IT support squad,
that's trained on your systems & live in under a week.
This discovery call is 100% gratis, no commitment required.
Our Stats
Metrics That Show Excellence
We're proud of the results we consistently achieve for our IT clients,
and we're certain we can do the exact same for your business in Connecticut.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Select
Touch Support for Their Helpdesk
Around-the-Clock Monitoring
Our specialists offer constant system monitoring, helpdesk triage, and critical escalation.
Proficient In Your Setup
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
A Seamless Extension, Not Just Vendor
Our engineers work seamlessly within your ticketing platforms and tools, from Jira to Freshworks or your own saas portal.
Complete Helpdesk & Admin Support
Whether you require basic ticket resolution or deeper systems administrator support, we've got the talent to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your SaaS Team
User Helpdesk Support
- Tier 1 and 2 ticket triage
- Remote support for end-users and applications
- Email, chat, & ticketing support
- Available 24/7 or just overnight
Monitoring & Maintenance
- 24/7 system & uptime monitoring
- Immediate alerting and incident handling
- Software patch and update management
- Guaranteed issue resolution
Tech Stack Expertise
- Linux, Windows, & Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- We work in your current tools, zero retraining required
- Perfect for Hosting, MSPs, and companies in Connecticut
Let's Talk
Need more reliable IT help in Connecticut?
We help you resolve tickets faster, and reduce downtime, & grow your IT support without having to expand your internal team.
Our free audit, consultation, & implementation plans are totally free, no strings attached.
FAQ
Frequently Asked Questions
All you need to know about our IT support.
-
What technologies do you work with?
We have specialists in Linux, AWS, Windows, cPanel, Plesk, Microsoft 365, and Drupal, and most other business, hosting, and SaaS stacks.
-
Is this only T1 support?
No. We provide T1 & T2 agents, as well as T3 engineers and after-hours engineers based on your needs.
-
Is your service offered 24/7?
That's up to you. You're able to opt for full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, and holidays).
-
How quickly can we launch?
Our standard onboarding process is fast. We can be fully onboarded and go live in under 7 days, including training, access mapping, and test cases.
-
Will you take over for our existing IT team?
We almost always augment your existing team. Our specialists become a remote extension of your current ops structure (although for very small organizations in connecticut, we can replace your IT team entirely).
Who Is This For?
Touch Support IT is a great fit if:
- You're looking for round-the-clock IT coverage without the headache of three separate shifts.
- You're managing high-availability environments (e.g. Linux, AWS, PCI stacks).
- Your internal engineers are bogged down with basic user tickets.
- You need someone who knows cPanel, Plesk, WHMCS, and other hosting tools.
- Your customers are in several time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
