Build Scalable IT Support for SaaS Companies While Maintaining Reliability
Build a truly integrated 24/7 IT support squad,
who are trained on your tools and fully operational in 7 days or less.
The audit and consultation is totally gratis, no commitment required.
Our Stats
Results We're Excited About
We're proud of the results we have been able to achieve for our saas clients,
and we're positive we can do just as well for your business in Delaware.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Choose
Touch Support for Their Helpdesk
24/7 Real-Time Coverage
Our specialists deliver around-the-clock system monitoring, helpdesk triage, and infrastructure escalations.
Trained on Your Environment
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
A Seamless Extension, Not Another Vendor
Our support teams work seamlessly within your ticketing systems and tools, from Jira to ServiceNow or your internal CRM.
T1 Helpdesk to SysAdmin
If you need Tier 1 ticket resolution or advanced systems administrator support, we've structured the team to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Handle for You
Your IT Helpdesk
- Tier 1/Tier 2 ticket triage
- Off-site support for end-users and applications
- Chat, email, and ticket-based assistance
- Full 24/7/365 coverage or just after-hours
24/7 System and Ops
- 24/7 system & uptime monitoring
- Instant alerting and incident handling
- Software patch and update deployment
- Guaranteed incident resolution
Tech Stack Coverage
- Linux, Windows, & M365
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- We work in your current tools, zero new software needed
- Perfect for Hosting, & IT companies in Delaware
Let's Talk
Need better IT help in Delaware?
We help you reduce downtime, resolve tickets faster, & scale your IT support without having to expand your internal IT staff.
Our free audit, consultation, & quotes are entirely at no cost, no obligation.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT support.
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What platforms do you work with?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, and Drupal, and many standard enterprise, web hosting, and saas stacks.
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Do you just do basic helpdesk?
No. We have Tier 1 and Tier 2 agents, as well as system administrators and OOH engineers based on your needs.
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Is your service offered 24/7?
That's up to you. You're able to select full 24/7/365 coverage, or only after-hours support (like nights, weekends, and holidays).
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How fast can we go live?
Our typical launch timeline is fast. We can be fully onboard and go live in under 7 days, which covers training, access mapping, and test cases.
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Do you replace our internal team?
Not necessarily. We typically embed with your existing team. Our specialists become a embedded extension of your existing operations team (although for very small companies in delaware, we can replace your IT department entirely).
Who Is Our IT Service For?
Our IT service is an ideal choice if:
- You need round-the-clock IT coverage without staffing 3 shifts.
- Your saas business operates on high-availability environments (e.g. Linux, AWS, PCI stacks).
- Your in-house team are drowning in basic helpdesk tickets.
- You require experts who knows cPanel, Plesk, WHMCS, and other hosting stacks.
- You support different time zones and need 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
