Get Scalable IT Support for SaaS Businesses Without Sacrificing Control
Build a fully embedded 24/7 IT support team,
who are proficient in your tech stack and fully operational in 7 days or less.
This discovery call are 100% free of charge, no obligation.
Our Stats
Metrics That Prove Our Quality
We're proud of the results we have been able to achieve for our saas clients,
and we're certain we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Choose
Touch Support for IT
24/7/365 Monitoring
Our specialists provide 24/7 system monitoring, helpdesk triage, and infrastructure escalations.
Trained on Your Environment
We have specialists in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and many more. Your exact systems, our trained specialists.
Embedded Engineers, Not External Vendors
Our engineers work seamlessly within your ticketing platforms and tools, from Jira to Freshworks or your custom saas system.
Full Helpdesk & Admin Support
If you need T1 helpdesk support or deeper sysadmin assistance, we've built the team to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
T1/T2 Helpdesk Support
- T1 & T2 ticket resolution
- Off-site support for end-users and software
- Email, chat, & ticketing support
- Available 24/7 or as after-hours support
Proactive Monitoring & Ops
- Round-the-clock system & uptime monitoring
- Immediate alerting and incident response
- Patch and update management
- Guaranteed incident response
Tech Stack Expertise
- Windows, Linux, and M365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Perfect for SaaS, MSPs, and IT teams
Let's Talk
Want more reliable IT support in Florida?
We can help you resolve tickets faster, and reduce downtime, and grow your IT support without having to expand your internal IT staff.
Our free audit, consultation, & quotes are totally free, no strings attached.
FAQ
Your Outsourcing Questions Answered
What you need to know about our IT solutions for SaaS.
-
What platforms do you cover?
We support Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, & many standard business, web hosting, and saas stacks.
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Do you only do basic support?
No. We have T1 & T2 specialists, plus system administrators and OOH engineers based on your requirements.
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Is your service offered 24/7?
That's up to you. You can select complete 24/7 coverage, or just out-of-hours support (evenings, weekends, and holidays).
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How quickly can we launch?
We can We can fully onboarded and go live in less than a week, including all knowledge transfer, access mapping, and test cases.
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Will you replace our internal IT team?
No, that isn't the goal augment your team. Our engineers become a embedded extension of your existing operations structure (although for very small organizations in florida, we can act as your IT department entirely).
Is it for you?
Touch Support IT is a great fit when:
- You're looking for round-the-clock IT coverage without hiring three internal shifts.
- Your saas business operates on complex environments (e.g. Linux, AWS, HIPAA stacks).
- Your in-house engineers are overwhelmed by basic user tickets.
- You need a partner who understands Plesk, WHMCS, cPanel, and other hosting platforms.
- Your customers are in different time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
