Outsource IT Support in Ireland Without Losing Control
Launch a fully embedded 24/7 IT support squad,
that's proficient in your systems and live in about 7 days.
The audit and consultation are 100% free, no commitment required.
Our Stats
Metrics That Demonstrate Our Quality
We're proud of the KPIs we have been able to achieve for our saas clients,
and we're confident we can do just as well for your business in Ireland.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Companies Trust
Touch Support for IT Support
24/7/365 Monitoring
Our specialists offer around-the-clock system monitoring, helpdesk triage, and urgent escalations.
Specialists in Your Systems
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Engineers, Not External Vendors
Our engineers work directly in your tools and ticketing systems, whether it's Zendesk, Jira, Freshworks, even your custom CRM.
Helpdesk + SysAdmin Coverage
If you need Tier 1 ticket resolution or deeper T2/T3 assistance, we've got the team to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your SaaS Team
T1/T2 Helpdesk Support
- T1 & T2 ticket resolution
- Remote support for devices and software
- Chat, email, and ticket-based assistance
- Full 24/7/365 coverage or as after-hours support
Proactive Monitoring and Ops
- 24/7 system & uptime monitoring
- Immediate alerting and incident handling
- Patch and update management
- SLA-based outage resolution
Tech Stack Expertise
- Windows, Linux, and Azure
- cPanel, Plesk, AWS, WHMCS, Drupal and others
- Tools you already use, no retraining
- Ideal for SaaS, MSPs, and companies in Ireland
Let's Talk
Need more reliable IT support in Ireland?
We help you reduce downtime, resolve tickets faster, & grow your IT support without bloating your internal staff.
Your audits, consultations, and implementation plans are totally free of charge, no commitment required.
FAQ
Common Questions About Our IT Services
All you need to know about our IT services.
-
What systems do you cover?
We have specialists in Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, & most other business, hosting, and SaaS stacks.
-
Do you just do T1 helpdesk?
No. We provide Tier 1 and Tier 2 agents, as well as T3 engineers and OOH engineers based on your scope.
-
Is your service offered 24/7?
Yes. You can select full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, and holidays).
-
How fast can we go live?
We can We can be fully onboard and go live in about 7 days, including all knowledge transfer, systems setup, and final testing.
-
Will you take over for our existing team?
We almost always embed with your team. Our engineers become a remote extension of your existing IT team (although for smaller organizations in ireland, we can act as your IT team entirely).
Who Is This For?
Touch Support IT is a great fit when:
- You're looking for full 24/7/365 IT coverage without the overhead of 3 shifts.
- You run high-availability environments (e.g. Linux, AWS, PCI stacks).
- Your in-house IT team is overwhelmed by T1 helpdesk tickets.
- You require experts who knows cPanel, Plesk, WHMCS, and other hosting stacks.
- You support multiple time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
