Outsource Your IT Helpdesk for SaaS Companies While Maintaining Reliability
Get a truly embedded 24/7 IT support team,
who are trained on your tools and live in 7 days or less.
The discovery call is totally gratis, no commitment required.
Our Stats
Our IT Metrics That Matter
We stand by the metrics we consistently achieve for our saas customers,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Trust
Touch Support for Their Helpdesk
Always-On Coverage
Our specialists offer constant system monitoring, helpdesk triage, and critical escalation.
Trained on Your Tech Stack
We support AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your stack, our team.
A Seamless Extension, Not Another Vendor
Our support teams work natively inside your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, or your own CRM.
Complete Helpdesk & Admin Support
Whether you require T1 helpdesk support or advanced sysadmin assistance, we've built the talent to plug right into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
Your IT Helpdesk
- T1 & T2 support resolution
- Remote support for end-users and applications
- Email, chat, & ticket-based assistance
- Full 24/7/365 coverage or just after-hours
24/7 Monitoring and Ops
- Constant system and uptime monitoring
- Immediate alerts and incident response
- Software patch and update management
- Guaranteed incident resolution
Tech Stack Coverage
- Windows, Linux, & Azure
- cPanel, Plesk, AWS, WHMCS, Drupal & others
- We use your existing tools, zero retraining needed
- Perfect for Hosting, MSPs, and IT teams
Let's Talk
Ready to upgrade your IT support?
Let us help you resolve tickets faster, & reduce downtime, and scale your IT support without expanding your internal staff.
Our audits, consultations, and implementation plans are 100% at no cost, no strings attached.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT support.
-
What technologies do you support?
We support Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, Drupal, and most standard business, web hosting, and SaaS stacks.
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Do you just do T1 support?
No. We have T1 & T2 agents, as well as sysadmins and OOH engineers based on your requirements.
-
Is the service offered 24/7?
Yes. You can opt for full 24/7/365 coverage, or only out-of-hours support (like nights, weekends, & holidays).
-
How fast can we launch?
We can We can be fully onboard and go live in under 7 days, which covers training, access mapping, and test cases.
-
Do you take over for our internal IT team?
Not necessarily. We typically extend your team. Our specialists become a remote layer of your current IT team (although for smaller companies in italy, we can act as your IT department if needed).
Is it for you?
Our IT support service is a great fit when:
- You're looking for full 24/7/365 IT coverage without managing three internal shifts.
- You run high-availability environments (e.g. AWS, Linux, PCI stacks).
- Your in-house engineers is bogged down with Tier 1 helpdesk tickets.
- You need a partner who is an expert in Plesk, WHMCS, cPanel, and other hosting stacks.
- You serve multiple time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
