Outsource IT Support in Malta Without Sacrificing Quality
Deploy a truly embedded 24/7 IT support squad,
trained in your tech stack & fully operational in under a week.
This discovery call are totally free of charge, no commitment required.
Our Stats
Metrics That Prove Excellence
We stand by the KPIs we consistently achieve for our IT partners,
and we're positive we can do exactly as well for your company in Malta.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Prefer
Touch Support for IT
Always-On Coverage
Our specialists offer 24/7 system monitoring, IT ticket triage, and critical escalations.
Proficient In Your Setup
We have specialists in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. We learn your entire environment.
A Seamless Partner, Not Another Vendor
Our support teams work directly in your ticketing systems and tools, from Jira to Freshworks even your own saas system.
Helpdesk + SysAdmin Coverage
If you require Tier 1 helpdesk support or advanced sysadmin assistance, we've got the resources to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
End-User Helpdesk Support
- Tier 1/Tier 2 ticket handling
- Remote support for end-users and applications
- Email, chat, & ticketing assistance
- Available 24/7 or as overflow coverage
24/7 Monitoring and Maintenance
- Round-the-clock system & uptime monitoring
- Immediate alerting and incident response
- Software patch and update management
- SLA-based outage resolution
Our Technology Coverage
- Linux, Windows, & Azure
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- Tools you already use, no retraining
- Ideal for Hosting, MSPs, and companies in Malta
Let's Talk
Ready to improve your IT?
We can help you resolve tickets faster, and reduce downtime, and scale your IT support without expanding your internal staff.
Our audits, consultations, and quotes are totally free, no commitment required.
FAQ
Frequently Asked Questions
All you need to know about our IT services.
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What technologies do you work with?
We support Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, & Drupal, and most standard business, web hosting, and saas stacks.
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Do you just do T1 helpdesk?
No. We have Tier 1 and Tier 2 specialists, plus T3 engineers and overnight engineers depending on your requirements.
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Is your service offered 24/7?
That's up to you. You can choose full 24/7/365 coverage, or just after-hours support (like nights, weekends, & holidays).
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How quickly can we go live?
Our typical onboarding process is fast. We can fully onboard and go live in under 7 days, which covers training, access mapping, and final testing.
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Do you take over for our internal IT team?
We almost always embed with your existing team. Our specialists become a embedded layer of your existing IT team (although for very small organizations in malta, we can act as your IT team entirely).
Is Touch Support IT a Good Fit?
Touch Support IT is the perfect solution when:
- You want round-the-clock IT coverage without hiring 3 shifts.
- You manage high-risk environments (e.g. AWS, Linux, PCI servers).
- Your in-house engineers is drowning in T1 support requests.
- You require experts who knows Plesk, WHMCS, cPanel, and other common saas stacks.
- Your users are in several time zones and need 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
