Outsource IT Support in Netherlands While Improving Quality
Deploy a truly integrated 24/7 IT support resource,
who are proficient in your tech stack and live in about 7 days.
This discovery call are 100% gratis, no commitment required.
Our Stats
Metrics That Demonstrate Our Quality
We're extremely proud of the KPIs we have been able to achieve for our IT partners,
and we're certain we can do just as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Prefer
Touch Support for Their Helpdesk
24/7 Real-Time Coverage
Our specialists offer 24/7 system monitoring, IT ticket triage, and infrastructure escalation.
Fluent In Your Technology
We have specialists in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your exact systems, our trained specialists.
Embedded Engineers, Not External Vendors
Our support teams work directly in your tools and ticketing systems, from Zendesk to ServiceNow or your custom CRM.
From Helpdesk to T3
If you require T1 ticket resolution or advanced T2/T3 assistance, we've built the team to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Handle for You
T1/T2 Helpdesk Support
- T1 & T2 support resolution
- Off-site support for devices and software
- Email, chat, & ticket-based support
- Available 24/7 or as overflow coverage
Proactive System & Maintenance
- Round-the-clock system & uptime monitoring
- Instant alerts and incident management
- Patch and update management
- SLA-based outage response
Our Technology Coverage
- Windows, Linux, & Microsoft 365
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- We use your existing tools, no new software required
- Ideal for Hosting, MSPs, and IT teams
Let's Talk
Ready to upgrade your IT support?
Let us help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal staff.
Your audits, consultations, and quotes are totally at no cost, no strings attached.
FAQ
Your Outsourcing Questions Answered
What you need to know about our IT services.
-
Which stacks do you support?
We have specialists in Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, Drupal, & many standard enterprise, web hosting, and saas stacks.
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Is this just Tier 1 helpdesk?
No. We provide T1 & T2 specialists, as well as system administrators and after-hours engineers depending on your scope.
-
Is the service available 24/7?
That's up to you. You're able to opt for complete 24/7 coverage, or only out-of-hours support (like nights, weekends, & holidays).
-
How fast can we get started?
We can We can be fully onboarded and go live in about 7 days, which covers training, access mapping, and test cases.
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Do you take over for our existing IT team?
Not usually. We typically embed with your existing team. Our engineers become a embedded layer of your existing ops structure (although for very small companies in netherlands, we can replace your IT department entirely).
Is this for you?
Touch Support IT is the perfect solution when:
- You're looking for round-the-clock IT coverage without managing three separate shifts.
- Your saas business runs on complex environments (e.g. Linux, AWS, HIPAA/compliant servers).
- Your in-house engineers is drowning in Tier 1 support requests.
- You need someone who understands cPanel, Plesk, WHMCS, and other common saas stacks.
- You support multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
