Get Scalable IT Support in Poland Without Sacrificing Reliability
Get a truly embedded 24/7 IT support squad,
who are trained on your systems & ready in about 7 days.
Your free audit are 100% free, no commitment required.
Our Stats
Proven IT Metrics That Matter
We stand by the KPIs we consistently achieve for our saas partners,
and we're confident we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Choose
Touch Support for Their Helpdesk
Around-the-Clock Monitoring
Our specialists offer 24/7 system monitoring, IT ticket triage, and critical escalation.
Proficient In Your Setup
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, plus dozens more. We learn your entire environment.
A Seamless Extension, Not Another Vendor
Our IT specialists work natively inside your ticketing platforms and tools, from Zendesk to ServiceNow or your internal CRM.
Helpdesk + SysAdmin Coverage
If you require Tier 1 helpdesk support or deeper sysadmin support, we've structured the talent to plug right into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
End-User Helpdesk Support
- Tier 1 and 2 ticket triage
- Remote support for devices and software
- Chat, email, and ticketing assistance
- Available 24/7 or just after-hours
24/7 Monitoring and Maintenance
- Constant system & uptime monitoring
- Immediate alerting and incident response
- Software patch and update management
- Guaranteed incident response
Our Technology Support
- Windows, Linux, & M365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you already use, no retraining
- Perfect for SaaS, MSPs, and IT teams
Let's Talk
Want better IT help in Poland?
We help you resolve tickets faster, and reduce downtime, & grow your IT support without expanding your internal staff.
Your strategy calls and implementation plans are 100% at no cost, no commitment required.
FAQ
Common Questions About Our IT Services
What you need to know about our IT solutions for SaaS.
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What platforms do you cover?
We have experts in Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, & Drupal, and most standard enterprise, hosting, and saas stacks.
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Do you just do basic helpdesk?
No. We offer T1 & T2 agents, plus sysadmins and OOH engineers depending on your needs.
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Is the service available 24/7?
Yes. You're able to select complete 24/7 coverage, or only out-of-hours support (like nights, weekends, & holidays).
-
How fast can we get started?
We can We can be fully onboard and go live in under 7 days, which covers training, access mapping, and final testing.
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Will you take over for our internal IT team?
We almost always augment your existing team. Our engineers become a scalable layer of your existing operations structure (although for very small organizations in poland, we can replace your IT department if needed).
Is Touch Support IT the Right Choice?
Our IT support service is the perfect solution if:
- You want 24/7 IT coverage without the overhead of three separate shifts.
- Your saas business runs on high-risk environments (e.g. AWS, Linux, HIPAA/compliant stacks).
- Your in-house team is overwhelmed by T1 user tickets.
- You need experts who knows cPanel, Plesk, WHMCS, and other common saas stacks.
- You support multiple time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
