Build Scalable IT Support for SaaS Companies Without Sacrificing Control
Get a truly integrated 24/7 IT support team,
who are trained on your tech stack & live in under a week.
Your discovery call are completely free of charge, no commitment required.
Our Stats
Metrics That Show Excellence
We're proud of the results we have been able to achieve for our IT partners,
and we're confident we can do just as well for your company in Portugal.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Select
Touch Support for Their Helpdesk
Always-On IT Support
Our IT experts offer constant system monitoring, IT ticket triage, and infrastructure escalations.
Proficient In Your Setup
We have specialists in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
A Seamless Extension, Not Just Vendor
Our support teams work seamlessly within your ticketing systems and tools, from Zendesk to ServiceNow or your internal saas CRM.
Helpdesk + SysAdmin Coverage
If you require T1 helpdesk support or deeper systems administrator assistance, we've got the team to plug right into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
End-User Helpdesk Support
- Tier 1/Tier 2 support resolution
- Off-site support for end-users and applications
- Chat, email, and ticketing support
- Full 24/7/365 coverage or as after-hours support
Proactive Monitoring and Ops
- 24/7 system and uptime monitoring
- Immediate alerting and incident management
- Software patch and update management
- SLA-based outage resolution
Tech Stack Expertise
- Linux, Windows, and M365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Ideal for Hosting, MSPs, and IT teams
Let's Talk
Ready to upgrade your IT support?
Let us help you resolve tickets faster, & reduce downtime, & grow your IT support without expanding your internal team.
Our audits, consultations, and quotes are totally free of charge, no commitment required.
FAQ
Frequently Asked Questions
All you need to know about our IT support.
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What systems do you work with?
We support Linux, AWS, Windows, Office 365, cPanel, Plesk, and Drupal, plus most standard business, hosting, and SaaS stacks.
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Is this just Tier 1 helpdesk?
No. We have T1 & T2 agents, and sysadmins and overnight engineers based on your scope.
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Is your service offered 24/7?
That's up to you. You can choose full 24/7/365 coverage, or just out-of-hours support (evenings, weekends, and holidays).
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How quickly can we launch?
We can We can fully onboard and go live in less than a week, including all knowledge transfer, systems mapping, and final testing.
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Will you replace our internal IT team?
No, that isn't the goal embed with your existing team. Our specialists become a scalable layer of your current IT team (although for very small companies in portugal, we can act as your IT team if needed).
Who Is Our IT Service For?
Our IT support service is an ideal choice when:
- You're looking for round-the-clock IT coverage without staffing three internal shifts.
- You manage complex environments (e.g. Linux, AWS, HIPAA/compliant servers).
- Your internal team are overwhelmed by T1 support requests.
- You need experts who is an expert in Plesk, WHMCS, cPanel, and other common saas tools.
- You serve several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
