Outsource IT Support for SaaS Companies Without Losing Reliability
Deploy a fully integrated 24/7 IT support team,
trained in your tools and fully operational in 7 days or less.
This audit and consultation are totally free of charge, no commitment required.
Our Stats
Data We're Excited About
We stand by the metrics we consistently achieve for our IT customers,
and we're positive we can do the exact same for your business in North Dakota.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Companies Choose
Touch Support for IT
Around-the-Clock Support
Our engineers deliver 24/7 system monitoring, helpdesk triage, and infrastructure escalations.
Fluent In Your Technology
We have specialists in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We learn your entire environment.
Integrated Engineers, Not Outsourced Agents
Our IT specialists work natively inside your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your own saas system.
T1 Tickets to SysAdmin
Whether you need basic helpdesk support or deeper sysadmin support, we've got the resources to plug right into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your SaaS Business
Outsourced IT Helpdesk
- Tier 1 and 2 ticket handling
- Remote support for devices and software
- Chat, email, and ticket-based assistance
- Available 24/7 or just overnight
Proactive Monitoring and Ops
- 24/7 system and uptime monitoring
- Instant alerts and incident management
- Patch and update deployment
- SLA-based outage response
Your Technology Support
- Windows, Linux, and M365
- cPanel, Plesk, AWS, Drupal, WHMCS & others
- We use your existing tools, no new software needed
- Perfect for SaaS, MSPs, and Service Providers
Let's Talk
Ready to upgrade your IT support?
We help you resolve tickets faster, and reduce downtime, & scale your IT support without having to expand your internal staff.
Our free audit, consultation, & quotes are completely free of charge, no strings attached.
FAQ
Frequently Asked Questions
All you need to know about our IT services.
-
Which stacks do you support?
We have experts in Linux, AWS, Windows, Office 365, cPanel, Plesk, and Drupal, and most standard business, hosting, and saas stacks.
-
Do you just do basic support?
No. We offer T1 & T2 agents, as well as T3 engineers and OOH engineers depending on your requirements.
-
Is your service offered 24/7?
That's up to you. You can select full 24/7/365 coverage, or just after-hours support (evenings, weekends, & holidays).
-
How quickly can we launch?
We can We can fully onboarded and go live in around 7 days, including all training, systems setup, and test cases.
-
Will you replace our existing IT team?
Not necessarily. We typically embed with your existing team. Our specialists become a remote extension of your current operations team (although for very small companies in north dakota, we can act as your IT department if needed).
Is Touch Support IT the Right Choice?
Our IT support service is a great fit when:
- You need 24/7 IT coverage without managing three internal shifts.
- You're managing complex environments (e.g. Linux, AWS, HIPAA/compliant stacks).
- Your internal team are drowning in Tier 1 user tickets.
- You require a team who understands cPanel, Plesk, WHMCS, and other hosting tools.
- You serve several time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
