Outsource Your IT Helpdesk in Ohio Without Losing Control
Launch a fully embedded 24/7 IT support squad,
trained in your systems & live in under a week.
Your initial consultation are 100% free, no commitment required.
Our Stats
Metrics That Prove Excellence
We're proud of the results we consistently achieve for our IT partners,
and we're certain we can do exactly as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Prefer
Touch Support for IT Support
24/7 Proactive Coverage
Our specialists deliver constant system monitoring, IT ticket triage, and urgent escalation.
Specialists in Your Systems
We have specialists in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. We master your entire tech stack.
Embedded Teams, Not Separate Vendors
Our IT specialists work natively inside your tools and ticketing systems, whether it's Zendesk, Jira, Freshworks, even your own CRM.
Helpdesk + SysAdmin Coverage
If you need basic ticket resolution or deeper systems administrator assistance, we've got the resources to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Services
User Helpdesk Support
- T1 & T2 support triage
- Off-site support for devices and software
- Email, chat, & ticket-based support
- Available 24/7 or as overflow coverage
Monitoring & Maintenance
- Round-the-clock system and uptime monitoring
- Immediate alerting and incident response
- Patch and update deployment
- Guaranteed outage resolution
Tech Stack Coverage
- Windows, Linux, and M365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We work in your current tools, zero new software needed
- Perfect for Hosting, and IT companies in Ohio
Let's Talk
Ready to get started?
We can help you reduce downtime, resolve tickets faster, & scale your IT support without expanding your internal staff.
Our audits, consultations, and quotes are totally free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT solutions for SaaS.
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What technologies do you work with?
We support Windows, Linux, AWS, cPanel, Plesk, Office 365, Drupal, & many standard enterprise, web hosting, and SaaS stacks.
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Is this just basic support?
No. We have Tier 1 and Tier 2 specialists, plus system administrators and OOH engineers depending on your needs.
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Is your service available 24/7?
That's up to you. You're able to choose full 24/7/365 coverage, or just out-of-hours support (evenings, weekends, and holidays).
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How quickly can we launch?
We can We can fully onboard and go live in less than a week, including training, access mapping, and final testing.
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Will you replace our internal team?
Not usually. We typically augment your existing team. Our specialists become a embedded layer of your existing ops structure (although for very small companies in ohio, we can act as your IT team if needed).
Is this for you?
Touch Support IT is the perfect solution if:
- You're looking for 24/7 IT coverage without managing 3 shifts.
- You run complex environments (e.g. Linux, AWS, PCI stacks).
- Your in-house IT team are drowning in Tier 1 user tickets.
- You require experts who is an expert in Plesk, WHMCS, cPanel, and other hosting tools.
- You serve multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
