Get Scalable IT Support for SaaS Companies Without Losing Reliability
Deploy a fully integrated 24/7 IT support resource,
who are trained on your systems & fully operational in under a week.
This audit and consultation is completely gratis, no obligation.
Our Stats
Proven IT Metrics That Matter
We stand by the KPIs we consistently achieve for our saas clients,
and we're positive we can do the exact same for your company in Pennsylvania.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Pennsylvania Select
Touch Support for IT
24/7 Proactive Coverage
Our specialists deliver constant system monitoring, IT ticket triage, and critical escalation.
Trained on Your Tech Stack
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We learn your entire environment.
Embedded Engineers, Not External Vendors
Our support teams work natively inside your ticketing platforms and tools, from Jira to Freshworks even your custom saas CRM.
Full Helpdesk & Admin Support
If you require basic helpdesk support or deeper sysadmin assistance, we've got the talent to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Handle for You
T1/T2 Helpdesk Support
- T1 & T2 support triage
- Off-site support for end-users and applications
- Chat, email, and ticketing support
- Available 24/7 or just overnight
Proactive Monitoring and Maintenance
- Round-the-clock system & uptime monitoring
- Immediate alerts and incident handling
- Software patch and update management
- Guaranteed outage resolution
Our Technology Coverage
- Windows, Linux, & M365
- cPanel, Plesk, AWS, WHMCS, Drupal & more
- Tools you currently use, no retraining
- Perfect for SaaS, and IT IT teams
Let's Talk
Ready to upgrade your IT support?
We help you resolve tickets faster, and reduce downtime, and scale your IT support without having to expand your internal staff.
Our strategy calls and quotes are totally at no cost, no obligation.
FAQ
Your IT Support Questions Answered
What you need to know about our IT support.
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Which platforms do you work with?
We support Windows, Linux, AWS, cPanel, Plesk, Office 365, Drupal, and most other business, hosting, and saas stacks.
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Is this only Tier 1 support?
No. We offer Tier 1 and Tier 2 specialists, and T3 engineers and overnight engineers depending on your scope.
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Is the service offered 24/7?
Yes. You can select full 24/7/365 coverage, or just after-hours support (evenings, weekends, and holidays).
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How quickly can we get started?
Our standard onboarding timeline is fast. We can fully onboard and go live in less than a week, which covers all knowledge transfer, systems setup, and test cases.
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Do you take over for our existing team?
We almost always embed with your team. Our specialists become a scalable layer of your existing IT structure (although for smaller companies in pennsylvania, we can act as your IT team if needed).
Is Touch Support IT a Good Fit?
Our IT support service is an ideal choice if:
- You require full 24/7/365 IT coverage without staffing three internal shifts.
- You're managing high-risk environments (e.g. Linux, AWS, PCI servers).
- Your in-house team are overwhelmed by T1 user tickets.
- You need experts who is an expert in cPanel, Plesk, WHMCS, and other hosting stacks.
- You support different time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
