Outsource Your IT Helpdesk in Rhode Island While Improving Control
Build a fully embedded 24/7 IT support resource,
that's trained on your tech stack & fully operational in 7 days or less.
The discovery call are completely free of charge, no obligation.
Our Stats
Metrics That Demonstrate Our Quality
We're extremely proud of the results we consistently achieve for our IT partners,
and we're certain we can do exactly as well for your business in Rhode Island.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Rhode Island Choose
Touch Support for Their Helpdesk
Around-the-Clock Monitoring
Our specialists deliver constant system monitoring, support ticket triage, and infrastructure escalation.
Specialists in Your Systems
We have specialists in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. We master your entire tech stack.
A True Partner, Not Another Vendor
Our support teams work natively inside your ticketing systems and tools, from Zendesk to ServiceNow even your own CRM.
From Tickets to SysAdmin
Whether you need Tier 1 ticket resolution or advanced sysadmin assistance, we've structured the resources to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
End-User Helpdesk Support
- Tier 1 and 2 ticket handling
- Remote support for devices and software
- Chat, email, and ticketing assistance
- Available 24/7 or as overflow support
24/7 System and Maintenance
- Round-the-clock system & uptime monitoring
- Immediate alerts and incident management
- Patch and update management
- Guaranteed issue response
Tech Stack Coverage
- Linux, Windows, & M365
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- Tools you already use, no retraining
- Perfect for Hosting, MSPs, and IT teams
Let's Talk
Want scalable IT support in Rhode Island?
We can help you reduce downtime, resolve tickets faster, & scale your IT support without having to expand your internal IT staff.
Your audits, consultations, and implementation plans are completely free of charge, no obligation.
FAQ
Common Questions About Our IT Services
All you need to know about our IT solutions for SaaS.
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Which stacks do you cover?
We support Windows, Linux, AWS, Office 365, cPanel, Plesk, and Drupal, and many standard business, hosting, and saas stacks.
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Is this only Tier 1 support?
No. We provide T1 & T2 specialists, plus system administrators and after-hours engineers depending on your scope.
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Is your service offered 24/7?
Yes. You're able to opt for complete 24/7 coverage, or only after-hours support (like nights, weekends, and holidays).
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How quickly can we go live?
Our standard onboarding process is fast. We can be fully onboard and go live in under 7 days, which covers training, access mapping, and test cases.
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Will you take over for our internal IT team?
Not usually. We typically extend your existing team. Our specialists become a scalable extension of your current operations team (although for smaller organizations in rhode island, we can act as your IT team if needed).
Is this for you?
Touch Support IT is a great fit if:
- You want round-the-clock IT coverage without staffing three separate shifts.
- You run high-availability environments (e.g. AWS, Linux, PCI stacks).
- Your internal team is overwhelmed by basic helpdesk tickets.
- You need someone who is an expert in Plesk, WHMCS, cPanel, and other hosting stacks.
- Your customers are in different time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
