Outsource IT Support in Tennessee Without Losing Reliability
Build a truly embedded 24/7 IT support resource,
trained in your systems and live in 7 days or less.
Your discovery call are 100% free, no commitment required.
Our Stats
Our IT Metrics You Can Count On
We're extremely proud of the KPIs we consistently achieve for our saas partners,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Select
Touch Support for IT Outsourcing
Always-On Coverage
Our engineers offer constant system monitoring, IT ticket triage, and urgent escalation.
Trained on Your Tech Stack
We have experts in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
Integrated Engineers, Not Outsourced Vendors
Our engineers work natively inside your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, even your internal saas system.
Helpdesk + SysAdmin Coverage
Whether you require T1 ticket resolution or deeper systems administrator support, we've built the resources to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your SaaS Business
T1/T2 Helpdesk Support
- Tier 1 and 2 ticket triage
- Remote support for end-users and applications
- Email, chat, & ticketing assistance
- Full 24/7/365 coverage or as after-hours support
24/7 System and Ops
- Round-the-clock system & uptime monitoring
- Instant alerting and incident handling
- Patch and update deployment
- SLA-based issue response
Our Technology Support
- Windows, Linux, and Azure
- cPanel, Plesk, AWS, Drupal, WHMCS & more
- We work in your existing tools, no new software required
- Ideal for SaaS, MSPs, and IT teams
Let's Talk
Ready to improve IT operations?
We help you reduce downtime, resolve tickets faster, and scale your IT support without expanding your internal staff.
Your free audit, consultation, & implementation plans are entirely free, no strings attached.
FAQ
Your Outsourcing Questions Answered
All you need to know about our IT solutions for SaaS.
-
Which stacks do you cover?
We have specialists in Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, and most standard enterprise, hosting, and SaaS stacks.
-
Is this just basic helpdesk?
No. We offer Tier 1 and Tier 2 agents, plus system administrators and overnight engineers depending on your requirements.
-
Is the service offered 24/7?
Yes. You're able to select full 24/7/365 coverage, or just after-hours support (evenings, weekends, & holidays).
-
How quickly can we go live?
We can We can be fully onboard and go live in around 7 days, which covers all training, systems mapping, and test cases.
-
Do you take over for our internal team?
We almost always embed with your existing team. Our specialists become a remote extension of your current IT team (although for very small companies in tennessee, we can act as your IT team entirely).
Is it for you?
Touch Support IT is the perfect solution when:
- You require full 24/7/365 IT coverage without the headache of 3 shifts.
- Your saas business runs on complex environments (e.g. Linux, AWS, HIPAA/compliant servers).
- Your in-house team is bogged down with Tier 1 support requests.
- You need a partner who knows cPanel, Plesk, WHMCS, and other hosting stacks.
- Your customers are in multiple time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
