Outsource IT Support for SaaS Companies Without Sacrificing Reliability
Get a fully embedded 24/7 IT support squad,
that's proficient in your tech stack and live in under a week.
The initial consultation are 100% free, no commitment required.
Our Stats
Proven IT Metrics That Matter
We stand by the KPIs we consistently achieve for our saas clients,
and we're certain we can do exactly as well for your business in Texas.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Texas Choose
Touch Support for Their Helpdesk
Always-On Coverage
Our specialists offer constant system monitoring, IT ticket triage, and critical escalation.
Trained on Your Environment
We have experts in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. We learn your entire environment.
Embedded Engineers, Not Outsourced Agents
Our IT specialists work seamlessly within your ticketing platforms and tools, whether it's Zendesk, Jira, Freshworks, or your own saas portal.
T1 Tickets to T3
If you need T1 ticket resolution or advanced sysadmin support, we've structured the talent to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
User Helpdesk Support
- Tier 1/Tier 2 ticket triage
- Off-site support for end-users and software
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or just after-hours
24/7 Monitoring and Ops
- Constant system & uptime monitoring
- Immediate alerting and incident handling
- Patch and update deployment
- Guaranteed issue resolution
Tech Stack Expertise
- Windows, Linux, and Azure
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- Tools you already use, no retraining
- Perfect for SaaS, and IT companies in Texas
Let's Talk
Want scalable IT support in Texas?
We can help you resolve tickets faster, and reduce downtime, & scale your IT support without expanding your internal staff.
Our free audit, consultation, & implementation plans are completely free of charge, no strings attached.
FAQ
Your IT Support Questions Answered
Everything you need to know about our IT support.
-
Which platforms do you support?
We have experts in Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, & most other enterprise, hosting, and saas stacks.
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Do you only do Tier 1 helpdesk?
No. We provide T1 & T2 specialists, and sysadmins and after-hours engineers depending on your requirements.
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Is your service offered 24/7?
That's up to you. You can opt for complete 24/7 coverage, or only after-hours support (like nights, weekends, and holidays).
-
How quickly can we get started?
We can We can fully onboard and go live in less than a week, including training, access mapping, and final testing.
-
Do you replace our internal team?
No, that's not the goal augment your existing team. Our engineers become a embedded layer of your existing operations structure (although for smaller companies in texas, we can act as your IT department if needed).
Is this for you?
Touch Support IT is an ideal choice if:
- You need 24/7 IT coverage without the cost of three separate shifts.
- You manage high-availability environments (e.g. AWS, Linux, PCI stacks).
- Your internal engineers are drowning in Tier 1 helpdesk tickets.
- You need experts who is an expert in cPanel, Plesk, WHMCS, and other hosting stacks.
- You serve different time zones and expect 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
