Outsource Your IT Helpdesk in Utah While Maintaining Quality
Build a truly integrated 24/7 IT support squad,
trained in your systems & ready in under a week.
The discovery call is completely free of charge, no obligation.
Our Stats
Results We're Excited About
We're proud of the results we have been able to achieve for our IT clients,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Choose
Touch Support for IT Support
Always-On IT Support
Our specialists provide constant system monitoring, IT ticket triage, and infrastructure escalation.
Trained on Your Tech Stack
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and many more. We learn your entire environment.
Integrated Engineers, Not External Vendors
Our IT specialists work natively inside your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, even your own CRM.
From Tickets to SysAdmin
Whether you need T1 helpdesk support or deeper T2/T3 support, we've structured the talent to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
End-User Helpdesk Support
- Tier 1 and 2 ticket resolution
- Remote support for devices and applications
- Chat, email, and ticket-based support
- Full 24/7/365 coverage or just after-hours
Monitoring and Maintenance
- Constant system and uptime monitoring
- Instant alerting and incident response
- Patch and update scheduling
- Guaranteed issue resolution
Your Technology Support
- Linux, Windows, and Azure
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We use your current tools, zero new software required
- Perfect for SaaS, MSPs, and Service Providers
Let's Talk
Ready to upgrade your IT support?
Let us help you resolve tickets faster, and reduce downtime, & scale your IT support without expanding your internal IT staff.
Your audits, consultations, and implementation plans are totally at no cost, no obligation.
FAQ
Your Outsourcing Questions Answered
All you need to know about our IT support.
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What technologies do you support?
We have specialists in Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, & most other enterprise, web hosting, and saas stacks.
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Is this only T1 helpdesk?
No. We offer T1 & T2 agents, as well as sysadmins and OOH engineers based on your scope.
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Is your service offered 24/7?
Yes. You're able to select complete 24/7 coverage, or just after-hours support (like nights, weekends, and holidays).
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How quickly can we go live?
We can We can fully onboarded and go live in about 7 days, including all knowledge transfer, access mapping, and final testing.
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Do you replace our internal IT team?
No, that's not the goal extend your team. Our specialists become a scalable extension of your existing IT structure (although for very small companies in utah, we can replace your IT team entirely).
Is it for you?
Touch Support IT is the perfect solution if:
- You need full 24/7/365 IT coverage without the cost of 3 shifts.
- You're managing high-availability environments (e.g. AWS, Linux, HIPAA servers).
- Your in-house engineers are drowning in Tier 1 helpdesk tickets.
- You need a partner who understands cPanel, Plesk, WHMCS, and other hosting stacks.
- Your customers are spread across multiple time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
