Outsource Your IT Helpdesk in Vermont Without Losing Control
Build a fully embedded 24/7 IT support squad,
trained in your systems & live in under a week.
This initial consultation is completely free of charge, no commitment required.
Our Stats
Results We're Proud Of
We stand by the metrics we consistently achieve for our saas customers,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Trust
Touch Support for IT Support
Always-On IT Support
Our engineers deliver around-the-clock system monitoring, support ticket triage, and critical escalation.
Experts in Your Tech Stack
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and many more. Your stack, our team.
Embedded Teams, Not Separate Vendors
Our engineers work natively inside your ticketing platforms and tools, from Jira to Freshworks even your own CRM.
Helpdesk + SysAdmin Coverage
If you require Tier 1 helpdesk support or deeper sysadmin assistance, we've got the resources to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Cover for You
Your IT Helpdesk
- T1 & T2 ticket resolution
- Remote support for end-users and applications
- Email, chat, & ticketing support
- Available 24/7 or just overnight
Monitoring & Maintenance
- Constant system and uptime monitoring
- Immediate alerting and incident response
- Software patch and update scheduling
- SLA-based outage response
Tech Stack Coverage
- Linux, Windows, & Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS & others
- We use your current tools, zero retraining needed
- Perfect for Hosting, & IT IT teams
Let's Talk
Ready to scale your IT?
Let us help you resolve tickets faster, & reduce downtime, and grow your IT support without expanding your internal staff.
Our strategy calls and implementation plans are entirely free, no obligation.
FAQ
Your Outsourcing Questions Answered
Everything you need to know about our IT services.
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What systems do you work with?
We have experts in Linux, AWS, Windows, Office 365, cPanel, Plesk, Drupal, & many standard business, hosting, and saas stacks.
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Do you just do basic support?
No. We offer T1 & T2 agents, plus T3 engineers and after-hours engineers based on your needs.
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Is the service available 24/7?
That's up to you. You can select complete 24/7 coverage, or only after-hours support (like nights, weekends, and holidays).
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How quickly can we get started?
We can We can be fully onboard and go live in less than a week, which covers all knowledge transfer, systems mapping, and final testing.
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Will you take over for our internal IT team?
No, that's not the goal embed with your existing team. Our specialists become a embedded layer of your existing operations team (although for very small organizations in vermont, we can act as your IT team if needed).
Is it for you?
Our IT support service is the perfect solution when:
- You're looking for 24/7 IT coverage without staffing 3 shifts.
- You run high-risk environments (e.g. AWS, Linux, HIPAA servers).
- Your internal team are bogged down with T1 helpdesk tickets.
- You require a team who is an expert in Plesk, WHMCS, cPanel, and other common saas tools.
- Your customers are spread across several time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
