Outsource IT Support in Virginia Without Sacrificing Quality
Build a fully embedded 24/7 IT support squad,
trained in your systems and fully operational in about 7 days.
This free audit are 100% gratis, no obligation.
Our Stats
Proven IT Metrics You Can Count On
We're extremely proud of the results we consistently achieve for our saas partners,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Virginia Prefer
Touch Support for IT
24/7 Real-Time Coverage
Our specialists deliver 24/7 system monitoring, helpdesk triage, and critical escalations.
Trained on Your Environment
We have specialists in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. We learn your entire environment.
Embedded Engineers, Not Separate Vendors
Our engineers work natively inside your tools and ticketing systems, like Zendesk, Jira, Freshworks, or your internal saas portal.
Complete Tier 1 - Tier 3 Support
If you need Tier 1 ticket resolution or deeper T2/T3 assistance, we've built the talent to plug right into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Offerings
Your IT Helpdesk
- Tier 1/Tier 2 ticket handling
- Remote support for devices and software
- Chat, email, and ticket-based assistance
- Available 24/7 or as after-hours coverage
Monitoring & Maintenance
- Constant system and uptime monitoring
- Immediate alerting and incident handling
- Software patch and update deployment
- Guaranteed issue response
Your Technology Support
- Windows, Linux, and Azure
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you currently use, no retraining
- Perfect for SaaS, MSPs, and companies in Virginia
Let's Talk
Want scalable IT help in Virginia?
We can help you resolve tickets faster, and reduce downtime, and grow your IT support without expanding your internal team.
Your audits, consultations, and implementation plans are totally free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT services.
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What systems do you cover?
We have specialists in Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, & Drupal, plus many other business, hosting, and saas stacks.
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Do you only do T1 helpdesk?
No. We have T1 & T2 specialists, as well as sysadmins and overnight engineers depending on your needs.
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Is your service offered 24/7?
That's up to you. You're able to choose complete 24/7 coverage, or just out-of-hours support (like nights, weekends, and holidays).
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How fast can we go live?
We can We can be fully onboarded and go live in around 7 days, including training, access mapping, and final testing.
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Do you take over for our internal IT team?
Not necessarily. We typically extend your existing team. Our specialists become a embedded extension of your current operations structure (although for smaller organizations in virginia, we can act as your IT department if needed).
Is Touch Support IT a Good Fit?
Touch Support IT is an ideal choice if:
- You're looking for 24/7 IT coverage without staffing 3 shifts.
- You run high-availability environments (e.g. Linux, AWS, PCI servers).
- Your internal engineers are overwhelmed by T1 helpdesk tickets.
- You require a team who is an expert in cPanel, Plesk, WHMCS, and other hosting tools.
- You serve multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
