Outsource IT Support in Washington While Maintaining Quality
Deploy a truly embedded 24/7 IT support squad,
trained in your tools & ready in about 7 days.
The audit and consultation are 100% free, no obligation.
Our Stats
Metrics That Show Excellence
We stand by the results we have been able to achieve for our saas customers,
and we're positive we can do exactly as well for your business in Washington.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why SaaS Businesses Trust
Touch Support for IT
Always-On Coverage
Our IT experts provide constant system monitoring, helpdesk triage, and infrastructure escalations.
Specialists in Your Systems
We support Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, plus dozens more. Your exact systems, our trained specialists.
A Seamless Partner, Not Another Vendor
Our engineers work seamlessly within your tools and ticketing systems, whether it's Zendesk, Jira, Freshworks, or your own saas system.
T1 Helpdesk to SysAdmin
If you need T1 ticket resolution or deeper systems administrator assistance, we've got the talent to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your SaaS Team
Your IT Helpdesk
- Tier 1 and 2 ticket triage
- Remote support for devices and applications
- Email, chat, & ticketing support
- Available 24/7 or as after-hours support
Monitoring and Maintenance
- Round-the-clock system & uptime monitoring
- Immediate alerts and incident management
- Patch and update scheduling
- SLA-based issue resolution
Our Technology Coverage
- Windows, Linux, and M365
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- We work in your current tools, zero new software required
- Perfect for SaaS, MSPs, and companies in Washington
Let's Talk
Want scalable IT support in Washington?
Let us help you resolve tickets faster, & reduce downtime, and scale your IT support without having to expand your internal team.
Your free audit, consultation, & quotes are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
All you need to know about our IT solutions for SaaS.
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What systems do you cover?
We support Linux, AWS, Windows, cPanel, Plesk, Office 365, & Drupal, and most other business, web hosting, and saas stacks.
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Do you only do basic support?
No. We provide Tier 1 and Tier 2 specialists, plus sysadmins and overnight engineers depending on your scope.
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Is the service available 24/7?
That's up to you. You're able to select complete 24/7 coverage, or just after-hours support (like nights, weekends, and holidays).
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How fast can we get started?
Our standard onboarding process is fast. We can be fully onboarded and go live in about 7 days, which covers training, access mapping, and final testing.
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Do you replace our internal team?
No, that's not the goal embed with your existing team. Our engineers become a remote layer of your existing operations team (although for very small organizations in washington, we can replace your IT department if needed).
Is this for you?
Our IT support service is an ideal choice if:
- You require full 24/7/365 IT coverage without the headache of 3 shifts.
- Your saas business runs on high-risk environments (e.g. AWS, Linux, HIPAA/compliant servers).
- Your internal IT team is bogged down with Tier 1 user tickets.
- You need someone who knows cPanel, Plesk, WHMCS, and other hosting stacks.
- Your users are spread across multiple time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
