Outsource Your IT Helpdesk for SaaS Businesses While Improving Control
Build a truly integrated 24/7 IT support squad,
who are proficient in your tech stack & fully operational in about 7 days.
The audit and consultation is completely free, no commitment required.
Our Stats
Metrics That Prove Our Quality
We're extremely proud of the results we have been able to achieve for our saas partners,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in West Virginia Trust
Touch Support for IT
24/7/365 Support
Our specialists offer constant system monitoring, support ticket triage, and urgent escalations.
Trained on Your Tech Stack
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
Integrated Teams, Not External Vendors
Our IT specialists work seamlessly within your ticketing platforms and tools, whether it's Zendesk, Jira, Freshworks, or your own CRM.
Complete Tier 1 - Tier 3 Support
Whether you require T1 ticket resolution or deeper sysadmin support, we've structured the resources to support your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
What We Manage for You
End-User Helpdesk Support
- T1 & T2 ticket triage
- Remote support for end-users and software
- Chat, email, and ticketing assistance
- Available 24/7 or as after-hours coverage
Proactive System and Ops
- Constant system & uptime monitoring
- Immediate alerts and incident handling
- Software patch and update deployment
- SLA-based incident resolution
Tech Stack Coverage
- Windows, Linux, and M365
- AWS, cPanel, Plesk, WHMCS, Drupal & others
- Tools you already use, no retraining
- Ideal for Hosting, & IT IT teams
Let's Talk
Need better IT help in West Virginia?
Let us help you reduce downtime, resolve tickets faster, and scale your IT support without bloating your internal IT staff.
Our audits, consultations, and quotes are 100% at no cost, no obligation.
FAQ
Frequently Asked Questions
What you need to know about our IT services.
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What platforms do you support?
We support Windows, Linux, AWS, cPanel, Plesk, Office 365, and Drupal, and many standard business, web hosting, and SaaS stacks.
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Do you just do Tier 1 support?
No. We provide Tier 1 and Tier 2 specialists, plus system administrators and after-hours engineers based on your scope.
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Is your service available 24/7?
That's up to you. You're able to select complete 24/7 coverage, or just out-of-hours support (like nights, weekends, and holidays).
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How fast can we get started?
We can We can fully onboarded and go live in less than a week, which covers all knowledge transfer, access mapping, and final testing.
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Will you take over for our existing team?
We almost always extend your existing team. Our specialists become a remote layer of your existing operations structure (although for smaller companies in west virginia, we can act as your IT department entirely).
Is Touch Support IT a Good Fit?
Our IT service is the perfect solution if:
- You want full 24/7/365 IT coverage without hiring three internal shifts.
- Your saas business operates on high-risk environments (e.g. Linux, AWS, HIPAA stacks).
- Your internal engineers is drowning in Tier 1 support requests.
- You need experts who understands cPanel, Plesk, WHMCS, and other common saas stacks.
- Your clients are in different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
