Outsource Your IT Helpdesk for Subscription service Businesses While Improving Control
Deploy a truly embedded 24/7 IT support squad,
who are proficient in your systems and live in under a week.
This audit and consultation is completely free of charge, no commitment required.
Our Stats
Data We're Proud Of
We stand by the results we consistently achieve for our IT clients,
and we're certain we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Trust
Touch Support for IT Support
24/7/365 Monitoring
Our engineers provide constant system monitoring, IT ticket triage, and infrastructure escalations.
Fluent In Your Technology
We support AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. Your exact systems, our trained specialists.
A True Extension, Not Another Vendor
Our support teams work natively inside your ticketing platforms and tools, whether it's Zendesk, Jira, Freshworks, even your internal CRM.
Helpdesk + Admin Coverage
Whether you require T1 ticket resolution or deeper T2/T3 support, we've got the talent to plug seamlessly into your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
Outsourced IT Helpdesk
- T1 & T2 ticket triage
- Off-site support for devices and applications
- Email, chat, & ticketing support
- Full 24/7/365 coverage or just after-hours
24/7 Monitoring & Maintenance
- 24/7 system & uptime monitoring
- Instant alerting and incident response
- Patch and update management
- Guaranteed issue resolution
Our Technology Support
- Windows, Linux, & Azure
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- We use your current tools, no new software needed
- Ideal for SaaS, MSPs, and IT teams
Let's Talk
Want more reliable IT help in Colorado?
We help you resolve tickets faster, and reduce downtime, and scale your IT support without having to expand your internal staff.
Your free audit, consultation, & quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our IT services.
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Which platforms do you cover?
We have experts in Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, and Drupal, plus many standard enterprise, web hosting, and subscription service stacks.
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Is this just basic helpdesk?
No. We have Tier 1 and Tier 2 agents, plus T3 engineers and overnight engineers depending on your requirements.
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Is the service offered 24/7?
That's up to you. You can select complete 24/7 coverage, or only out-of-hours support (evenings, weekends, & holidays).
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How fast can we get started?
Our typical onboarding process is fast. We can fully onboard and go live in about 7 days, including all knowledge transfer, access mapping, and final testing.
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Do you replace our internal IT team?
No, that's not the goal extend your team. Our specialists become a embedded layer of your existing operations team (although for smaller companies in colorado, we can replace your IT team entirely).
Is this for you?
Our IT support service is a great fit when:
- You want 24/7 IT coverage without the headache of three separate shifts.
- Your subscription service business runs on high-risk environments (e.g. AWS, Linux, HIPAA servers).
- Your in-house IT team is drowning in T1 support requests.
- You need a partner who knows Plesk, WHMCS, cPanel, and other common subscription service stacks.
- Your clients are in several time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
