Outsource Your IT Helpdesk for Subscription service Companies Without Sacrificing Reliability
Get a fully embedded 24/7 IT support resource,
that's proficient in your tools & ready in under a week.
The discovery call is 100% gratis, no commitment required.
Our Stats
Data We're Excited About
We stand by the results we consistently achieve for our subscription service customers,
and we're confident we can do exactly as well for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Choose
Touch Support for IT Support
24/7 Real-Time Coverage
Our specialists provide constant system monitoring, IT ticket triage, and urgent escalation.
Trained on Your Tech Stack
We have experts in Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, plus dozens more. We master your entire tech stack.
Embedded Engineers, Not External Vendors
Our support teams work seamlessly within your ticketing platforms and tools, from Zendesk to ServiceNow or your custom subscription service portal.
Full Helpdesk & Admin Support
If you need T1 ticket resolution or deeper systems administrator support, we've got the resources to integrate with your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
Your IT Helpdesk
- Tier 1 and 2 support triage
- Off-site support for end-users and applications
- Chat, email, and ticket-based assistance
- Available 24/7 or as overflow coverage
Monitoring and Maintenance
- Constant system & uptime monitoring
- Instant alerting and incident management
- Software patch and update deployment
- Guaranteed issue response
Tech Stack Coverage
- Windows, Linux, and Microsoft 365
- AWS, cPanel, Plesk, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Perfect for Hosting, and IT companies in Connecticut
Let's Talk
Ready to scale IT operations?
We help you reduce downtime, resolve tickets faster, & grow your IT support without expanding your internal staff.
Our audits, consultations, and implementation plans are entirely at no cost, no obligation.
FAQ
Your IT Support Questions Answered
What you need to know about our IT support.
-
What systems do you work with?
We have specialists in Windows, Linux, AWS, Microsoft 365, cPanel, Plesk, Drupal, and most standard business, web hosting, and subscription service stacks.
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Do you just do Tier 1 helpdesk?
No. We offer Tier 1 and Tier 2 specialists, and sysadmins and after-hours engineers based on your requirements.
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Is the service available 24/7?
Yes. You're able to opt for full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, and holidays).
-
How quickly can we launch?
Our standard onboarding timeline is fast. We can be fully onboard and go live in less than a week, which covers all knowledge transfer, access mapping, and test cases.
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Will you replace our existing IT team?
We almost always extend your existing team. Our engineers become a remote extension of your current IT team (although for very small organizations in connecticut, we can act as your IT team entirely).
Is it for you?
Our IT support service is a great fit if:
- You require full 24/7/365 IT coverage without the cost of three separate shifts.
- Your subscription service business runs on high-availability environments (e.g. AWS, Linux, HIPAA/compliant stacks).
- Your in-house IT team is overwhelmed by basic user tickets.
- You require a team who knows Plesk, WHMCS, cPanel, and other hosting tools.
- Your customers are in different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
