Get Reliable IT Support for Subscription service Businesses While Improving Quality
Launch a truly embedded 24/7 IT support squad,
that's trained on your systems & fully operational in about 7 days.
Your free audit are completely gratis, no obligation.
Our Stats
Metrics That Demonstrate Excellence
We're extremely proud of the KPIs we have been able to achieve for our IT clients,
and we're certain we can do just as well for your company in Czech Republic.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Select
Touch Support for Their Helpdesk
Always-On IT Support
Our specialists provide around-the-clock system monitoring, IT ticket triage, and critical escalation.
Fluent In Your Technology
We have experts in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, plus dozens more. Your stack, our team.
Embedded Engineers, Not Separate Vendors
Our support teams work seamlessly within your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your internal CRM.
Full Tier 1 - Tier 3 Support
If you require T1 ticket resolution or deeper systems administrator support, we've built the talent to support your ops.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Services
User Helpdesk Support
- T1 & T2 support handling
- Off-site support for devices and software
- Chat, email, and ticket-based support
- Available 24/7 or as after-hours coverage
24/7 Monitoring & Ops
- Constant system & uptime monitoring
- Instant alerts and incident management
- Software patch and update deployment
- SLA-based outage response
Our Technology Support
- Windows, Linux, & M365
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you already use, no retraining
- Ideal for SaaS, MSPs, and Service Providers
Let's Talk
Ready to improve IT operations?
We help you reduce downtime, resolve tickets faster, & grow your IT support without expanding your internal team.
Your audits, consultations, and quotes are 100% at no cost, no obligation.
FAQ
Your Outsourcing Questions Answered
All you need to know about our IT support.
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Which stacks do you cover?
We have experts in Linux, AWS, Windows, cPanel, Plesk, Office 365, & Drupal, plus most standard enterprise, hosting, and subscription service stacks.
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Is this only basic support?
No. We have Tier 1 and Tier 2 agents, and sysadmins and overnight engineers depending on your needs.
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Is the service offered 24/7?
That's up to you. You're able to opt for full 24/7/365 coverage, or just out-of-hours support (like nights, weekends, & holidays).
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How quickly can we get started?
We can We can be fully onboarded and go live in under 7 days, including training, access mapping, and final testing.
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Do you take over for our internal IT team?
No, that isn't the goal extend your existing team. Our engineers become a scalable layer of your existing operations structure (although for very small companies in czech republic, we can act as your IT department entirely).
Who Is Our IT Service For?
Touch Support IT is an ideal choice when:
- You're looking for round-the-clock IT coverage without the headache of 3 shifts.
- Your subscription service business runs on complex environments (e.g. Linux, AWS, PCI stacks).
- Your in-house engineers are overwhelmed by T1 support requests.
- You need someone who knows Plesk, WHMCS, cPanel, and other hosting platforms.
- You serve multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
