Get Scalable IT Support for Subscription service Businesses While Maintaining Reliability
Get a fully integrated 24/7 IT support team,
who are trained on your systems and ready in under a week.
Your initial consultation are completely gratis, no commitment required.
Our Stats
Metrics That Show Our Quality
We stand by the metrics we have been able to achieve for our IT customers,
and we're certain we can do the exact same for your business in Denmark.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Prefer
Touch Support for Their Helpdesk
24/7 Proactive Coverage
Our specialists offer constant system monitoring, helpdesk triage, and urgent escalations.
Specialists in Your Systems
We have specialists in Linux, Windows, AWS, Microsoft 365, cPanel, Plesk, plus dozens more. Your exact systems, our trained specialists.
Embedded Teams, Not External Vendors
Our engineers work directly in your ticketing platforms and tools, from Jira to ServiceNow even your internal CRM.
Helpdesk + Admin Coverage
Whether you require T1 helpdesk support or deeper sysadmin support, we've got the resources to integrate with your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your Subscription service Business
Your IT Helpdesk
- Tier 1 and 2 ticket resolution
- Remote support for end-users and applications
- Email, chat, & ticket-based support
- Full 24/7/365 coverage or as after-hours coverage
Monitoring and Maintenance
- Round-the-clock system and uptime monitoring
- Immediate alerts and incident management
- Patch and update deployment
- SLA-based outage response
Tech Stack Coverage
- Windows, Linux, and Microsoft 365
- AWS, cPanel, Plesk, WHMCS, Drupal & more
- We work in your existing tools, zero new software required
- Perfect for Hosting, MSPs, and IT teams
Let's Talk
Ready to get started?
We help you resolve tickets faster, and reduce downtime, and grow your IT support without bloating your internal team.
Your audits, consultations, and quotes are entirely at no cost, no obligation.
FAQ
Frequently Asked Questions
What you need to know about our IT support.
-
What systems do you cover?
We support Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, and most standard enterprise, web hosting, and subscription service stacks.
-
Is this just T1 support?
No. We offer Tier 1 and Tier 2 agents, as well as system administrators and OOH engineers based on your needs.
-
Is your service available 24/7?
Yes. You can opt for complete 24/7 coverage, or only out-of-hours support (like nights, weekends, and holidays).
-
How fast can we launch?
Our standard launch timeline is fast. We can fully onboarded and go live in less than a week, which covers all knowledge transfer, systems setup, and final testing.
-
Will you replace our existing IT team?
Not necessarily. We typically extend your existing team. Our engineers become a remote layer of your existing operations team (although for smaller organizations in denmark, we can replace your IT team if needed).
Who Is Our IT Service For?
Our IT support service is an ideal choice when:
- You're looking for 24/7 IT coverage without the overhead of 3 shifts.
- Your subscription service business runs on high-risk environments (e.g. AWS, Linux, HIPAA stacks).
- Your in-house IT team are overwhelmed by basic user tickets.
- You require experts who is an expert in Plesk, WHMCS, cPanel, and other hosting stacks.
- Your customers are in different time zones and need 24/7 support.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
