Build Reliable IT Support for Subscription service Companies Without Losing Control
Get a fully integrated 24/7 IT support team,
trained in your tech stack & fully operational in about 7 days.
The free audit are completely gratis, no commitment required.
Our Stats
Our IT Metrics That Matter
We're extremely proud of the KPIs we have been able to achieve for our IT clients,
and we're positive we can do the same for your business in Estonia.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses like yours Select
Touch Support for IT
Always-On Coverage
Our specialists deliver 24/7 system monitoring, IT ticket triage, and urgent escalations.
Trained on Your Tech Stack
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. We master your entire tech stack.
Embedded Teams, Not External Agents
Our support teams work seamlessly within your ticketing systems and tools, whether it's Zendesk, Jira, Freshworks, or your custom subscription service portal.
Helpdesk + SysAdmin Coverage
If you require Tier 1 helpdesk support or deeper systems administrator assistance, we've built the resources to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Support Your Subscription service Team
End-User Helpdesk Support
- Tier 1 and 2 ticket handling
- Remote support for devices and applications
- Email, chat, & ticket-based assistance
- Full 24/7/365 coverage or as overflow coverage
24/7 Monitoring & Maintenance
- Round-the-clock system and uptime monitoring
- Immediate alerting and incident response
- Software patch and update scheduling
- Guaranteed issue resolution
Your Technology Coverage
- Linux, Windows, and Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- We use your current tools, zero new software needed
- Perfect for Hosting, and IT IT teams
Let's Talk
Want scalable IT support in Estonia?
Let us help you reduce downtime, resolve tickets faster, and scale your IT support without bloating your internal IT staff.
Our free audit, consultation, & implementation plans are totally free of charge, no strings attached.
FAQ
Your IT Support Questions Answered
What you need to know about our IT services.
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What platforms do you work with?
We have specialists in Windows, Linux, AWS, Office 365, cPanel, Plesk, & Drupal, plus most standard enterprise, web hosting, and subscription service stacks.
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Is this only Tier 1 support?
No. We have T1 & T2 agents, as well as T3 engineers and OOH engineers depending on your needs.
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Is your service available 24/7?
That's up to you. You can select full 24/7/365 coverage, or only out-of-hours support (evenings, weekends, and holidays).
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How fast can we go live?
Our standard launch timeline is fast. We can fully onboarded and go live in less than a week, including all training, systems mapping, and test cases.
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Do you take over for our existing team?
We almost always extend your team. Our specialists become a embedded layer of your current operations team (although for smaller companies in estonia, we can act as your IT department if needed).
Who Is This For?
Our IT support service is an ideal choice when:
- You're looking for round-the-clock IT coverage without the overhead of 3 shifts.
- You manage complex environments (e.g. AWS, Linux, HIPAA stacks).
- Your in-house IT team is drowning in basic helpdesk tickets.
- You need a team who is an expert in cPanel, Plesk, WHMCS, and other common subscription service stacks.
- Your clients are in different time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
