Get Reliable IT Support in Florida While Maintaining Reliability
Get a truly integrated 24/7 IT support resource,
trained in your tech stack & fully operational in under a week.
The free audit are totally free of charge, no commitment required.
Our Stats
Proven IT Metrics You Can Count On
We're extremely proud of the KPIs we have been able to achieve for our IT customers,
and we're confident we can do just as well for your company in Florida.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Smart Companies Prefer
Touch Support for IT
Around-the-Clock Support
Our specialists offer 24/7 system monitoring, IT ticket triage, and critical escalation.
Trained on Your Environment
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. We learn your entire environment.
Embedded Engineers, Not Separate Vendors
Our support teams work seamlessly within your ticketing platforms and tools, from Zendesk to ServiceNow or your own subscription service CRM.
T1 Helpdesk to SysAdmin
Whether you need Tier 1 ticket resolution or deeper sysadmin assistance, we've structured the team to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your Subscription service Team
Your IT Helpdesk
- Tier 1 and 2 ticket resolution
- Remote support for end-users and applications
- Email, chat, & ticket-based support
- Full 24/7/365 coverage or as overflow support
Monitoring and Maintenance
- 24/7 system & uptime monitoring
- Instant alerting and incident response
- Software patch and update deployment
- Guaranteed outage resolution
Your Technology Support
- Linux, Windows, and M365
- AWS, cPanel, Plesk, Drupal, WHMCS and others
- Tools you already use, no retraining
- Perfect for Hosting, MSPs, and companies in Florida
Let's Talk
Want scalable IT help in Florida?
Let us help you reduce downtime, resolve tickets faster, and scale your IT support without having to expand your internal IT staff.
Your free audit, consultation, & implementation plans are completely at no cost, no obligation.
FAQ
Your IT Support Questions Answered
What you need to know about our IT solutions for Subscription services.
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Which platforms do you cover?
We support Windows, Linux, AWS, Office 365, cPanel, Plesk, Drupal, and most standard enterprise, web hosting, and subscription service stacks.
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Do you just do basic support?
No. We provide Tier 1 and Tier 2 specialists, and system administrators and overnight engineers depending on your requirements.
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Is the service offered 24/7?
That's up to you. You can choose complete 24/7 coverage, or only out-of-hours support (evenings, weekends, and holidays).
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How quickly can we get started?
Our typical launch timeline is fast. We can fully onboarded and go live in less than a week, including all knowledge transfer, access setup, and final testing.
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Will you take over for our existing IT team?
No, that's not the goal augment your team. Our specialists become a remote layer of your current operations team (although for very small organizations in florida, we can act as your IT team if needed).
Is this for you?
Touch Support IT is an ideal choice when:
- You want full 24/7/365 IT coverage without the headache of 3 shifts.
- Your subscription service business operates on complex environments (e.g. AWS, Linux, HIPAA servers).
- Your internal team are drowning in T1 helpdesk tickets.
- You require experts who understands Plesk, WHMCS, cPanel, and other common subscription service tools.
- Your customers are in multiple time zones and expect 24/7 help.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
