Build Scalable IT Support for Subscription service Companies Without Losing Reliability
Launch a truly integrated 24/7 IT support resource,
trained in your tools & fully operational in under a week.
Your initial consultation are totally free of charge, no commitment required.
Our Stats
Our IT Metrics You Can Count On
We're proud of the results we consistently achieve for our IT customers,
and we're positive we can do the exact same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Businesses in Georgia Prefer
Touch Support for IT Outsourcing
Always-On Coverage
Our specialists deliver constant system monitoring, IT ticket triage, and urgent escalation.
Proficient In Your Setup
We have experts in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, plus dozens more. Your stack, our team.
Integrated Teams, Not Outsourced Vendors
Our support teams work natively inside your ticketing platforms and tools, like Zendesk, Jira, Freshworks, or your internal subscription service CRM.
Helpdesk + Admin Coverage
If you need Tier 1 helpdesk support or advanced systems administrator support, we've got the team to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Core IT Offerings
User Helpdesk Support
- T1 & T2 ticket handling
- Remote support for end-users and software
- Chat, email, and ticketing assistance
- Full 24/7/365 coverage or just overnight
Monitoring and Maintenance
- 24/7 system and uptime monitoring
- Instant alerts and incident handling
- Software patch and update scheduling
- Guaranteed outage response
Our Technology Coverage
- Windows, Linux, & Microsoft 365
- cPanel, Plesk, AWS, WHMCS, Drupal & others
- Tools you currently use, no retraining
- Ideal for SaaS, & IT Service Providers
Let's Talk
Ready to scale your IT?
We can help you resolve tickets faster, & reduce downtime, & scale your IT support without bloating your internal IT staff.
Our strategy calls and quotes are completely free of charge, no strings attached.
FAQ
Frequently Asked Questions
All you need to know about our IT services.
-
Which platforms do you cover?
We have specialists in Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, & Drupal, plus many other enterprise, hosting, and SaaS stacks.
-
Do you only do T1 support?
No. We offer Tier 1 and Tier 2 specialists, plus system administrators and overnight engineers depending on your scope.
-
Is the service offered 24/7?
Yes. You can opt for complete 24/7 coverage, or only out-of-hours support (like nights, weekends, & holidays).
-
How quickly can we get started?
We can We can be fully onboarded and go live in less than a week, which covers all training, systems mapping, and test cases.
-
Do you take over for our existing IT team?
Not usually. We typically augment your team. Our engineers become a remote extension of your existing IT team (although for very small companies in georgia, we can act as your IT team if needed).
Is Touch Support IT the Right Choice?
Our IT service is the perfect solution if:
- You're looking for full 24/7/365 IT coverage without the overhead of three internal shifts.
- You're running high-availability environments (e.g. Linux, AWS, HIPAA stacks).
- Your internal team are overwhelmed by Tier 1 helpdesk tickets.
- You need a team who understands Plesk, WHMCS, cPanel, and other hosting tools.
- Your clients are spread across multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
