Get Scalable IT Support for Subscription service Companies Without Sacrificing Control
Build a truly embedded 24/7 IT support squad,
trained in your tools & fully operational in about 7 days.
Your initial consultation are totally gratis, no obligation.
Our Stats
Metrics That Prove Our Quality
We stand by the KPIs we consistently achieve for our subscription service clients,
and we're positive we can do the exact same for your business in France.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Subscription service Businesses Select
Touch Support for IT
Always-On Coverage
Our specialists provide constant system monitoring, IT ticket triage, and urgent escalations.
Specialists in Your Systems
We have experts in AWS, Linux, Windows, cPanel, Plesk, Microsoft 365, plus dozens more. Your exact systems, our trained specialists.
Embedded Teams, Not Separate Vendors
Our support teams work seamlessly within your ticketing platforms and tools, from Zendesk to ServiceNow or your own CRM.
Full Tier 1 - Tier 3 Support
If you require Tier 1 helpdesk support or deeper sysadmin assistance, we've structured the talent to plug seamlessly into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
Our Key IT Offerings
Your IT Helpdesk
- T1 & T2 support triage
- Remote support for devices and applications
- Email, chat, & ticket-based support
- Available 24/7 or just overnight
Monitoring & Maintenance
- Round-the-clock system and uptime monitoring
- Instant alerts and incident handling
- Patch and update management
- Guaranteed incident response
Our Technology Coverage
- Windows, Linux, and Azure
- AWS, cPanel, Plesk, Drupal, WHMCS & more
- Tools you already use, no retraining
- Ideal for Hosting, MSPs, and IT teams
Let's Talk
Need scalable IT support in France?
Let us help you resolve tickets faster, and reduce downtime, and scale your IT support without bloating your internal IT staff.
Your free audit, consultation, & implementation plans are totally free of charge, no strings attached.
FAQ
Common Questions About Our IT Services
What you need to know about our IT solutions for Subscription services.
-
Which platforms do you cover?
We support Windows, Linux, AWS, cPanel, Plesk, Microsoft 365, Drupal, and most other business, hosting, and subscription service stacks.
-
Is this only T1 support?
No. We provide T1 & T2 agents, and T3 engineers and after-hours engineers based on your requirements.
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Is your service available 24/7?
Yes. You can choose complete 24/7 coverage, or only out-of-hours support (evenings, weekends, & holidays).
-
How quickly can we get started?
Our typical launch process is fast. We can fully onboarded and go live in under 7 days, which covers all knowledge transfer, systems setup, and final testing.
-
Will you replace our internal team?
Not usually. We typically extend your existing team. Our specialists become a embedded layer of your current operations team (although for smaller organizations in france, we can act as your IT department entirely).
Who Is This For?
Our IT service is the perfect solution when:
- You require full 24/7/365 IT coverage without the cost of three internal shifts.
- Your subscription service business runs on complex environments (e.g. Linux, AWS, PCI stacks).
- Your in-house engineers are bogged down with T1 helpdesk tickets.
- You require a team who understands Plesk, WHMCS, cPanel, and other hosting platforms.
- You serve multiple time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
